ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Group; West Bengal; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

AB Housing Finance Limited in West Bengal is seeking a Collections Manager - Recovery to lead delinquency resolution and minimize credit losses. You will oversee daily monitoring, drive higher resolution rates, and coordinate with sales, risk, and legal teams to ensure timely collections.

The role requires 3–7 years of collections experience and a graduate degree. You will maintain documentation, participate in audits, and respond to customer escalations while meeting regulatory requirements.

Qualificações

• Minimum 3 years experience in collections management.
• Graduate degree required.
• Knowledge of regulatory requirements and compliance in collections.

Responsabilidades

• Achieve collections targets and minimize credit losses.
• Portfolio review and monitoring for delinquency trends.
• Ensure compliance and complete audits of the collections process.
• Handle customer escalations and complaints with proper coordination with legal and risk teams.

Conhecimentos

Collections Management

Formação académica

Graduate

Descrição da oferta de emprego

ABHFL - Collections Manager - Recovery -...

ABHFL - Collections Manager - Recovery -...

ABG112010

• Financial Services
• West Bengal

Posted On 15 Sep 2026

End Date 14 Mar 2027

Required Experience 3 - 7 years

Basic Section

No. Of Position 1

Grade 11

Level NA

Organisational

BUSINESS_UNIT-1 AB Housing Finance Limited

BUSINESS_UNIT-2 AB Housing Finance Limited

BUSINESS_UNIT-3 AB Housing Finance Limited

DEPARTMENT-1 Collections

Country India

Skills

Skill

Collections Management

Graduate

CERTIFICATION

Job Description

ey Result Areas (Max 1325 Characters)

Supporting Actions(Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations