ABHFL - Collections Manager - Recovery - Kolkata

ABC - Aditya Birla Housing Finance Limited; West Bengal; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

ABC - Aditya Birla Housing Finance Limited looks for a seasoned collections professional responsible for achieving collections targets and minimizing credit losses across the portfolio.

You will monitor delinquent accounts daily, coordinate with sales, risk and policy teams, respond to customer complaints, and participate in audits to ensure compliance with regulatory norms and internal standards.

Aufgaben

• Achieve collections targets
• Portfolio review and monitoring
• Compliance and audit
• Customer escalations and complaints

Jobbeschreibung

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ey Result Areas (

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Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations