Regional Collections Manager

ABC - Aditya Birla Housing Finance Limited; Gujarat; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited is seeking a Collections Manager / Location Head to oversee delinquent portfolios at the city level. This role focuses on enhancing profitability by managing default recoveries across CMG, CFG, and Mortgage segments.

You will lead location teams, coordinate with vendors and legal colleagues, and ensure strict compliance with policies and regulations while optimizing recovery strategies.

Qualifications

• Graduate or Post-Graduate with relevant experience in collections management.
• Experience in handling delinquent portfolios and implementing collection strategies.
• Strong negotiation, leadership, and cross-functional coordination skills.

Responsibilities

• Manage location/city-level collections for CMG, CFG and Mortgage portfolios to minimize default losses.
• Ensure adherence to risk governance, policies, and regulatory requirements across locations.
• Coordinate with internal teams and external agencies to drive timely collections and escalate issues when needed.

Skills

Credit & Collections

Vendor Management

Negotiation

Leadership

Analytics

Stakeholder Management

Education

Graduate / Post-Graduate

Job description

Job Purpose

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions.

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in‑house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations

Job Context & Major Challenges

• Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top‑up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
• ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self‑employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.

The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

JOB ROLE

• To enable enhanced business profitability through the effective management of the delinquent portfolio for CMG, CFG and Mortgages for the delinquent portfolio in the City / Cities managed.
• To achieve the desired collections efficiencies across products managed.
• Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts.
• Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head – Collections & RISK team.
• Ensure that all Collections Activities are properly documented in the form of Collections Trails.
• Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.
• Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
• Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
• Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
• Coordination with legal team for all collections legal cases.

Knowledge / Skills / Experience

• Graduate / Post-Graduate
• Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.
• Experience in agencies /vendors management.
• An initiator with very high level of energy.
• Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.
• Market understanding and collections/Fraud techniques.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt ? Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment

• Work with non-performing\\delinquent borrowers to create optimum recovery solutions.
• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.
• Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.

KRA2 Liaise with internal and external agencies to drive the collections process in an efficient manner ? Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections

• Oversee the selection process for external agencies, ensuring adequate training of the collections staff
• Liaise with external collections agencies to ensure collection of overdue debts in a timely manner
• Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process