Zonal Collections Manager

PeopleStrong; Thane; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

AB Housing Finance Limited seeks a Regional In-charge for Collections to manage the regional collections process, engaging with non-performing borrowers and coordinating with internal teams to drive recoveries from Thane area.

The role requires experience in leading collections, managing vendors, and ensuring adherence to policies and regulations within a housing finance context. A Post Graduate qualification is preferred.

Qualifications

• Minimum 7-8 years of experience in related field as Region In-charge/location head.
• Experience in managing outsourced agencies/vendors.
• Initiator with high energy.
• Ability to conceptualize and execute collections strategies.
• Strong interpersonal, leadership and negotiation skills.
• Market understanding and collections/fraud techniques.

Responsibilities

• Manage the collections process at a regional level, streamlining operations and minimizing defaults.
• Monitor customer accounts across the zone, flag defaults and delayed payments.
• Work with non-performing borrowers to create optimum recovery solutions.
• Ensure documentation is maintained per internal norms and regulatory requirements.
• Coordinate with legal and senior management for escalated cases and compliance.

Skills

Portfolio Management

Collections

Collections Management

Collections Processing

Education

Post Graduate

Job description

BUSINESS_UNIT-1 AB Housing Finance Limited

BUSINESS_UNIT-2 AB Housing Finance Limited

BUSINESS_UNIT-3 AB Housing Finance Limited

DEPARTMENT-1 Collections

Country India

State Maharashtra

Worksite G-Corp Tech Park, Thane

Skills

Skill

Portfolio Management Collection Collections Management Collections Processing

Post Graduate

Job Description

Job Purpose

To manage the collections process at a regional level, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Job Context / Job Challenges

Organizational Context

Key Aspects

• Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
• ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.
• The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.

Job Context

Key Aspects

• The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.
• To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance

Enabling Skill Sets & Qualifications

• Minimum 7-8-Yrs of experience in related field as Region In-charge/ location head. Exposure to Credit and other line function is desirable.
• Experience in managing outsourced agencies /vendors.
• An initiator with very high level of energy.
• Ability to conceptualize and effectively execute the various collections strategies
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.
• Market understanding and collections/Fraud techniques.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Manage the collections process at a regional level, streamlining operations and working to minimize ?

• Monitor customer accounts across the zone, identifying and flagging likely cases of default or delayed payment
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABHFL as well as its customers
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations
• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

KRA2

Liaise with internal and external agencies to drive the collections process in an efficient manner

• Review the status of outstanding collections on a periodic basis with in-house teams; plan and implement corrective action to ensure timely collections
• Oversee the selection process for external agencies, ensuring adequate training of the collections staff
• Liaise with external collections agencies to ensure collection of overdue debts in a timely manner
• Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process