ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Group; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aditya Birla Housing Finance Limited (ABHFL) in Kolkata is seeking a Collections Manager for Recovery to lead resolution efforts and safeguard assets. You will monitor delinquent portfolios, coordinate with sales, risk and policy teams, and ensure compliant handling of escalations.

The role emphasizes achieving targets, minimizing defaults, and maintaining rigorous documentation and audits within a large corporate framework.

Responsibilities

• Achieve collections targets
• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Portfolio review and monitoring
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Compliance and audit
• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams
• Customer escalations and complaints
• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
• Discover more about life at Aditya Birla Group

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

ABHFL - Collections Manager - Recovery - Kolkata

Designation : NA

Job Description:

ey Result Areas (Max 1325 Characters)

Supporting Actions(Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
• Discover more about life at Aditya Birla Group