ABHFL - Collections Manager - Flows - Gwalior

Birla Carbon; Gwalior District; On-site; INR 600,000 - 900,000; Full time

Job summary

ABHFL in Gwalior is seeking a Collections Manager to lead delinquency resolution, actively monitor portfolios, and drive achievement of collections targets. The role emphasizes proactive management of overdue accounts and collaboration with internal teams in a dynamic environment.

The successful candidate will coordinate with Sales, Risk, and Legal, ensure adherence to regulatory requirements, handle customer escalations, and support audit processes while maintaining precise documentation.

Responsibilities

• Achieve collections targets.
• Monitor customer accounts and flag likely defaults ordelays in payments.
• Maintain documentation for collections processes per internal norms and regulatory requirements.
• Coordinate with legal and senior management on escalated cases to ensure regulatory compliance.

Job description

ABHFL - Collections Manager - Flows - Gwalior

Job Description:

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations