ABHFL - Collections Manager - Front End - Indore

ABC - Aditya Birla Housing Finance Limited; Madhya Pradesh; On-site; INR 750,000 - 1,100,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited is seeking a collections professional to drive loan recoveries in the Madhya Pradesh region. The role focuses on achieving targets, regular portfolio monitoring, and ensuring compliance with internal and regulatory standards.

The incumbent will coordinate with sales, risk, and legal teams to resolve delinquencies, respond to borrower queries, and maintain thorough documentation as part of a robust collections process.

Responsibilities

• Achieve collections targets
• Portfolio review and monitoring: monitor customer accounts, flag potential defaults; provide inputs to management and stakeholders on delinquency trends
• Compliance and audit: maintain documentation in line with norms and regulatory requirements; respond to complaints; participate in audits
• Customer escalations and complaints: coordinate with legal team and senior management to ensure regulatory compliance in escalated cases

Job description

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Supporting Actions (Max 1325 Characters)

ey Result Areas (

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Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations