A Relationship Manager

NoBroker; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Health insurance: Rs 1 lakh/yr (employ

Free lunch & snacks

Monthly rewards

Promotions every 6 months

Quarterly promotions

Accelerated career growth

Team events & Annual Day

Job summary

NoBroker is seeking a Relationship Manager in Pune to manage paid customer relationships, identify upsell opportunities, and ensure excellent service. The role is full-time and based from the office, with training provided to understand end-to-end processes.

The position requires strong communication, interpersonal skills, and the ability to work six days a week with a weekday off. English, Hindi, and another regional language are desired. NoBroker offers health benefits and growth opportunities.

Qualifications

• Undergraduate degree required (any field).
• Excellent verbal and written communication skills.
• Good interpersonal, numerical and analytical abilities.
• Effective decision-making skills.
• Proficiency in English and Hindi (and a regional language) preferred.

Responsibilities

• Act as relationship manager for paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts.
• Identify and assess customer needs to upsell or cross-sell relevant products.
• Assist customers in locating suitable tenants/houses per their requirements.
• Handle outbound calls and respond to inbound inquiries.
• Use internal tools to provide optimal service and negotiate on behalf of customers.
• Keep customers updated on account progress and follow policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Decision making

Languages: English & Hindi

Education

Undergraduate degree (BBA/B.Tech/B.A.)

Tools

MS-Office

Job description

Job Title: Relationship Manager

Location:Pune

Position Type : Full-time

Work Mode : Work from Office

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Monthly reward and recognition to outstanding performers.
• Employees get promotions every 6 months based on performance.
• Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .
• Accelerated career growth of employees and one can become UH in another 3 months time)
• Regular team parties and Annual Day outing for all employees.

Qualication / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
• Procient in MS-Office (Excel, Word).
• Should be exible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekdays.

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.
• Service customer in nding the right tenant / house as per the requirement of the customer.
• Dial outbound and attend inbound calls of customers and leads.
• Use internal tools and methods to provide the best possible service to the customer.
• Negotiate with leads on behalf of customers.
• Keep customers up-to-date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service

About Training

- Training will be provided for initial few days for an employee to understand the end to end process.