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Service Desk Engineer
Job summary
A leading IT services provider in Cork is seeking a skilled Level 2 Deskside Support Engineer to provide onsite technical support. In this role, you will assist end-users with hardware and software issues, maintaining and troubleshooting IT assets. Candidates should have 2-4 years of experience in IT support and relevant IT certifications. This is a full-time, permanent position with a focus on problem-solving and communication skills.
Qualifications
- 2-4 years of experience in Deskside/IT Support.
- Strong understanding of desktop environments and hardware diagnostics.
- Experience with application troubleshooting.
Responsibilities
- Provide hands-on support for hardware like desktops and printers.
- Handle escalated issues from Level 1 and resolve complex incidents.
- Install and troubleshoot Windows operating systems.
Skills
Education
Tools
Location: Cork (Onsite 5 days - some day time shift hours)
Type: Full-time | Permanent
We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.
- Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)
- Handle escalated issues from Level 1 and resolve more complex incidents
- Install, configure, and troubleshoot Windows operating systems, business applications, and security software
- Maintain, upgrade, and repair IT assets and peripherals
- Support remote access tools (VPN, Citrix, remote desktop)
- Collaborate with infrastructure, network, and application teams as needed
- Maintain documentation and update asset management systems
- 2-4 years of experience in Deskside/IT Support
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills with desktop hardware and software
- Familiarity with SCCM, Intune, or similar device management tools
- Strong interpersonal and communication skills
- Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.