Workplace Experience Lead - Hospitality & Client Service

Jones Lang LaSalle Incorporated; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client experience daily. You will be the initial contact for employee inquiries, welcoming staff at reception, and ensuring workspace readiness with proactive service delivery.

You will coordinate services, maintain strong relationships with clients and partners, and support events while upholding service standards and branding across the portfolio.

Qualifications

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

• Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback related to workplace services.
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks.
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image.
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Time management

Reception

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle Incorporated in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client experience daily. You will be the initial contact for employee inquiries, welcoming staff at reception, and ensuring workspace readiness with proactive service delivery.

You will coordinate services, maintain strong relationships with clients and partners, and support events while upholding service standards and branding across the portfolio.