Warranty & Insurance Claims Specialist

NVD; New Ross; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Tyres

Tools

Bike to Work

Discounted Gym Membership

Job summary

NVD is hiring a Warranty/Claim Coordinator in New Ross, Ireland. The role focuses on efficient management of warranty and insurance claims across the supply chain, providing admin support and driving continuous improvement within the department.

Key duties include handling queries, generating reports, coordinating campaigns with suppliers and dealers, and maintaining documentation and filing systems for the team. A keen eye for detail and organization is essential.

Qualifications

• At least 3 years Dealership or OEM Warranty & Insurance Claiming experience.
• Competent in MS Word, Excel, PowerPoint.
• Knowledge of the Automotive Industry.
• Full clean driving licence – Class B.
• Strong attention to detail, organisational and time management skills.
• Administration experience working with a large fleet of vehicles.
• Generating reports as required.
• High level of organisation and discipline, able to comply with company and manufacturer procedures consistently.
• Strong computer literacy, including confident use of MS Excel, Word, and PowerPoint.

Responsibilities

• Process warranty claims for repairs carried out in the workshop, ensuring accuracy and compliance with manufacturer guidelines.
• Assist with claims and queries, handling claim-related issues and providing prior approval back-up to warranty colleagues.
• Coordinate a specific warranty campaign with an external supplier, managing bookings with Workshop Planning to maintain full facility utilisation and backup vehicle lists for cancellations or external disruptions.
• Liaise daily with the OEM network, Dealer Network, and external stakeholders to ensure vehicles, parts, deliveries, and collections are in place to support campaign activity.
• Draft and issue customer emails, work with customer relations on complaints to secure early resolutions and assist with dealer queries.
• Produce reports showing claim rates, support campaign set-up, maintain stock control of campaign stationery, and assist with letter preparation, mailing, and parts delivery when required.
• Maintain and tidy the Warranty Inbox, provide input at monthly team meetings, cover departmental duties during absenteeism/annual leave, and support project work, warranty events, workshops, regional meetings, and technical reporting.

Skills

Attention to detail

Organisational skills

Time management

Administration experience

Tools

MS Word

MS Excel

PowerPoint

Job description

NVD is hiring a Warranty/Claim Coordinator in New Ross, Ireland. The role focuses on efficient management of warranty and insurance claims across the supply chain, providing admin support and driving continuous improvement within the department.

Key duties include handling queries, generating reports, coordinating campaigns with suppliers and dealers, and maintaining documentation and filing systems for the team. A keen eye for detail and organization is essential.