Automotive Warranty & Claims Coordinator

National Vehicle Distribution; New Ross; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Staff Purchase Schemes: Tyres

Staff Purchase Schemes: Tools

Bike to Work

Discounted Gym Membership

Job summary

National Vehicle Distribution is seeking a Warranty/Claim Coordinator to join the Customer Service Department in New Ross, Co. Wexford. The role focuses on efficient management of warranty and insurance claims within the supply chain, providing essential administrative support and coordinating campaigns.

You will liaise with the OEM network, dealers, and external partners, generating daily, weekly and monthly reports, and supporting continuous improvement across the department.

Qualifications

• At least 3 years in dealership or OEM warranty/insurance claims.
• Proficient in MS Word, Excel, PowerPoint.
• Strong attention to detail and time management.
• Full clean driving licence – Class B.
• Experience with handling a large fleet and reports.

Responsibilities

• Process warranty claims for repairs, ensuring accuracy and compliance with manufacturer guidelines.
• Assist with claims and queries, providing back-up to warranty colleagues.
• Coordinate warranty campaigns with external suppliers and manage bookings.
• Liaise daily with OEM network, dealer network, and external stakeholders to ensure vehicles, parts, deliveries, and collections are aligned.
• Draft customer emails, address complaints, and support dealer queries.
• Produce reports showing claim rates and campaign setup; maintain stationery stock and assist with correspondence.

Skills

Warranty claims

MS Word

MS Excel

Customer service

Organization

Tools

MS Word

MS Excel

PowerPoint

Job description

National Vehicle Distribution is seeking a Warranty/Claim Coordinator to join the Customer Service Department in New Ross, Co. Wexford. The role focuses on efficient management of warranty and insurance claims within the supply chain, providing essential administrative support and coordinating campaigns.

You will liaise with the OEM network, dealers, and external partners, generating daily, weekly and monthly reports, and supporting continuous improvement across the department.