Warranty Analytics & Claims Specialist

Ingersoll Rand Inc.; Swords; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

25 Days Holiday

Death in Service Benefit

Cycle scheme

VHI Health Cover

Employee Assistance Program (EAP)

Company Sick pay

LinkedIn Learning

Equity program

Job summary

Ingersoll Rand Inc. in Ireland is seeking a temporary Warranty & Reporting Analyst for six months to review, validate and decide on warranty claims arising from field failures.

The role covers warranty system administration, timely processing, technical assessment and reporting, and cross-functional collaboration to improve warranty processes. You will work with Global Warranty, Quality, Engineering, Sales and Marketing, provide training to partners, develop warranty metrics, and support

Qualifications

• Technical or Engineering degree preferred; related warranty/quality/analytical experience considered.
• Experience in warranty, quality and analysis; knowledge of industrial equipment or vehicles is desirable.
• Strong proficiency in Microsoft Office; familiarity with Tavant Warranty Management System preferred but not essential.
• Excellent written and verbal communication; ability to prepare basic reports.
• Demonstrated ability to manage multiple priorities, meet expectations and contribute to projects.
• German language proficiency would be an advantage.
• Awareness of Lean principles or process improvement is a plus.

Responsibilities

• Administer warranty claims in the Tavant system with accurate data entry and timely processing.
• Review claims against policy, verify information, assess failure modes and assign responsibility.
• Audit labour/travel requests for compliance and communicate adjustments or denials clearly.
• Provide training to channel partners on warranty processes and resolve claim issues with customers.
• Assess exceptional circumstances and recommend extensions or changes to parameters.
• Develop warranty reports and channel metrics to support corrective action and continuous improvement.
• Collaborate with Global Warranty, Quality, Technical, Engineering, Sales and Marketing teams.
• Coordinate warranty-system changes, UAT, database maintenance and third-party support; support SelectCARE programs.

Skills

Analytical thinking

Attention to detail

Communication skills

Cross-functional collaboration

German language (advantage)

Process improvement/Lean

Education

Engineering/Technical degree

Tools

Tavant Warranty Management System

Microsoft Office

Job description

Ingersoll Rand Inc. in Ireland is seeking a temporary Warranty & Reporting Analyst for six months to review, validate and decide on warranty claims arising from field failures.

The role covers warranty system administration, timely processing, technical assessment and reporting, and cross-functional collaboration to improve warranty processes. You will work with Global Warranty, Quality, Engineering, Sales and Marketing, provide training to partners, develop warranty metrics, and support