Construction Customer Care Coordinator (Warranty)

Glenveagh Properties plc; Kildare; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

Comprehensive health insurance

Contributory pension scheme

Tax saver travel and bike to work

CPD programme & funding

Employee Assistance Programme

Long term illness cover

Life assurance

Flexible parental leave and maternity/

Job summary

Glenveagh Properties plc is seeking a proactive Customer Care professional to manage the journey from handover through the warranty period. You will communicate across channels to resolve queries, log defects, and coordinate with site teams to prevent recurring issues.

The role requires strong communication skills, experience in high-volume customer care, and familiarity with MS Office and Zendesk. A background in construction or property is a bonus, with great benefits and long-term career

Qualifications

• Significant experience in a customer care position managing a high volume of queries and complaints.
• Strong IT skills including MS Office.
• Experience using Zendesk.
• Experience within the construction/property industry would be a bonus.
• Excellent communication skills are a must for this role.

Responsibilities

• Facilitate the customer care journey from completion through to end of warranty period.
• Communicate with customers via email, video chat, telephone or face-to-face to resolve queries/issues.
• Respond to customer enquiries promptly and address complaints.
• Log defects into the defect tracker and issue defects to subcontractors/vendors.
• Liaise with site teams regarding raised issues and recurring complaints.
• Assist Senior Customer Care Manager to maintain the defects tracker log.
• Other adhoc duties as required by the company.

Skills

Customer care experience

MS Office

Zendesk experience

Communication skills

Tools

Zendesk

Job description

Glenveagh Properties plc is seeking a proactive Customer Care professional to manage the journey from handover through the warranty period. You will communicate across channels to resolve queries, log defects, and coordinate with site teams to prevent recurring issues.

The role requires strong communication skills, experience in high-volume customer care, and familiarity with MS Office and Zendesk. A background in construction or property is a bonus, with great benefits and long-term career