Warranty/Insurance Customer Coordinator

National Vehicle Distribution; New Ross; On-site; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Staff Purchase Schemes: Tyres

Staff Purchase Schemes: Tools

Bike to Work

Discounted Gym Membership

Job summary

National Vehicle Distribution is seeking a Warranty/Claim Coordinator to join the Customer Service Department in New Ross, Co. Wexford. The role focuses on efficient management of warranty and insurance claims within the supply chain, providing essential administrative support and coordinating campaigns.

You will liaise with the OEM network, dealers, and external partners, generating daily, weekly and monthly reports, and supporting continuous improvement across the department.

Qualifications

• At least 3 years in dealership or OEM warranty/insurance claims.
• Proficient in MS Word, Excel, PowerPoint.
• Strong attention to detail and time management.
• Full clean driving licence – Class B.
• Experience with handling a large fleet and reports.

Responsibilities

• Process warranty claims for repairs, ensuring accuracy and compliance with manufacturer guidelines.
• Assist with claims and queries, providing back-up to warranty colleagues.
• Coordinate warranty campaigns with external suppliers and manage bookings.
• Liaise daily with OEM network, dealer network, and external stakeholders to ensure vehicles, parts, deliveries, and collections are aligned.
• Draft customer emails, address complaints, and support dealer queries.
• Produce reports showing claim rates and campaign setup; maintain stationery stock and assist with correspondence.

Skills

Warranty claims

MS Word

MS Excel

Customer service

Organization

Tools

MS Word

MS Excel

PowerPoint

Job description

About NVD

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Role Summary

The Warranty/Claim Coordinator joins NVD's fast-paced Customer Service Department, based full-time in New Ross, Co. Wexford. The core responsibility of the Warranty/Claim Coordinator is the efficient and effective management of all Insurance Claim and Warranty Claiming activity throughout the NVD supply chain. This specific role functions as an Administrator, providing first-class administrative support to the department. Key duties include offering full administrative assistance, supporting various projects, ensuring compliance with customer policies and procedures, efficiently and professionally handling customer queries and complaints, generating required reports (daily, weekly, monthly), immediately reporting customer issues, maintaining the office storage and filing systems, and supporting senior management with a variety of ad hoc tasks. The coordinator is expected to develop a thorough understanding of department policies and help facilitate a Continuous Improvement Environment.

Pay And Benefits

• Annual Salary range €35K-€40K DOE
• Pension Scheme
• Death In Service Benefit
• Digital GP Service
• Employee Assistance Programme
• Annual Leave Purchase Programme
• Long Service Awards
• Staff Purchase Schemes:
• Tyres
• Tools
• Bike to Work
• Discounted Gym Membership

Key Responsibilities

• Process warranty claims for repairs carried out in the workshop, ensuring accuracy and compliance with manufacturer guidelines.
• Assist with claims and queries, handling claim-related issues and providing prior approval back-up to warranty colleagues.
• Coordinate a specific warranty campaign with an external supplier, managing bookings with Workshop Planning to maintain full facility utilisation and backup vehicle lists for cancellations or external disruptions.
• Liaise daily with the OEM network, Dealer Network, and external stakeholders to ensure vehicles, parts, deliveries, and collections are in place to support campaign activity.
• Draft and issue customer emails, work with customer relations on complaints to secure early resolutions and assist with dealer queries.
• Produce reports showing claim rates, support campaign set-up, maintain stock control of campaign stationery, and assist with letter preparation, mailing, and parts delivery when required.
• Maintain and tidy the Warranty Inbox, provide input at monthly team meetings, cover departmental duties during absenteeism/annual leave, and support project work, warranty events, workshops, regional meetings, and technical reporting.

Key Requirements

• Experience & Qualifications
• At least 3 years Dealership or OEM Warranty & Insurance Claiming experience
• Competent in the use of MS Word, Excel, PowerPoint
• Knowledge of the Automotive Industry
• Full clean driving licence – Class B
• Strong attention to detail, organisational and time management skills
• Administration experience working with a large fleet of vehicles.
• Generating reports as required.
• High level of organisation and discipline, able to comply with company and manufacturer procedures consistently.
• Strong computer literacy, including confident use of MS Excel, Word, and PowerPoint.

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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