Customer Care & Warranty Coordinator — Home Building

Glenveagh Properties PLC; Maynooth; In loco; EUR 35.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Pension scheme

Bonus program

CPD funding

Life assurance

Flexible parental leave

Volunteer days

Descrizione del lavoro

Glenveagh Properties PLC is seeking a Customer Care Coordinator for our Head Office in Maynooth. The role focuses on guiding customers through the care journey from completion to warranty, with strong IT literacy and Zendesk experience preferred.

You will work across channels and coordinate with site teams to resolve issues and maintain defects logs. The successful candidate will have demonstrable experience in customer care within a construction environment, excellent communication skills, and

Competenze

• Significant experience in a customer care position handling a high volume of queries and complaints.
• Strong IT skills including MS Office; Zendesk experience is advantageous.
• Experience in construction/property industry is a bonus.
• Excellent communication skills across face-to-face, phone, email, and live chat.

Mansioni

• Facilitate the customer care journey from completion to the warranty end.
• Liaise with customers via email, video, telephone or face-to-face to resolve issues.
• Respond to enquiries promptly and handle complaints effectively.
• Log defects into the defect tracker and assign to subcontractors/vendors.
• Coordinate with site teams on recurring issues and defects.
• Support the Senior Customer Care Manager with defects tracker maintenance.
• Perform additional duties as required by the company.
• Embrace AI tools to enhance outcomes and learn new tech.

Conoscenze

Customer care

Communication

Team collaboration

Strumenti

Zendesk

MS Office

Descrizione del lavoro

Glenveagh Properties PLC is seeking a Customer Care Coordinator for our Head Office in Maynooth. The role focuses on guiding customers through the care journey from completion to warranty, with strong IT literacy and Zendesk experience preferred.

You will work across channels and coordinate with site teams to resolve issues and maintain defects logs. The successful candidate will have demonstrable experience in customer care within a construction environment, excellent communication skills, and