Volunteer Support Officer

ALONE; Munster; On-site; EUR 31,000 - 43,000; Full time

Benefits offered by this job

Pension scheme

Income protection

Long service awards

Mileage policy

Death in Service

Bike to Work

Sick Pay

Travel Saver Schemes

Employee Assistance Programme

Job summary

ALONE is seeking a Volunteer Support Officer to recruit, train and support volunteers delivering Befriending and Support services for older people. The role is field-based with travel and a 35-hour week, with a salary around €37,000 and a full-time permanent contract.

You will onboard volunteers, provide ongoing guidance, and work with the service team to match volunteers with clients in a timely manner, ensuring a positive volunteer experience and community impact.

Qualifications

• Recruitment experience and ability to promote services, develop partnerships, and foster community participation.
• Excellent interpersonal and communication skills to engage effectively with stakeholders.
• Strong organisational and coordination abilities to manage multiple tasks and meet deadlines.
• Experience using CRM systems and digital tools for volunteer management, reporting, and communication.

Responsibilities

• Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.
• Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.
• Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.
• Promote ALONE’s Befriending and Support services and identify local events and activities that encourage participation.
• Implement programmes to enhance volunteer engagement and recognise contributions.
• Develop local volunteer leadership initiatives and collaborate on social events to strengthen community connections.
• Support the ongoing enhancement of ALONE’s volunteer programme and alignment with best practices.

Skills

Recruitment experience

Interpersonal communication

Organisational & coordination skills

Time management

Team player

Problem-solving

Stakeholder engagement

Tools

CRM systems

Job description

This role is a community based role and will be field based with travel required.

Contract: Full time – Permanent

Location: Clonmel

The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.

Responsibilities

Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.

• Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.
• Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.
• Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.
• Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.
• Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.
• Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.
• Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals.

Essential skills & experience

• Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.
• Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.
• Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).
• Background in a similar role within the voluntary, charity, or social care sector is desirable.
• Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.
• Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
• A collaborative team player who fosters strong internal and external relationships.
• Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
• Strong time management and organisational skills to prioritise workload and meet KPIs.
• A clean full drivers licence with your own car is essential
• Salary €37,000
• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Pension scheme available after 6 months service
• Income protection after 2 years service
• Long service awards for employees
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Sick Pay Scheme -after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Bespoke Induction Programmes
• Further Education Opportunities
• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
• GP telephone Advice
• Virtual Doctor
• Private Prescription Service
• 6 structured Counselling/ Emotional Wellbeing Service
• Legal Helpline

The closing date for applications is Friday, Sept 11th.

ALONE is an equal opportunities employer.