Volunteer Support Officer

ALONE; Dublin; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

35-hour week

Pension scheme

Annual salary reviews

Time off in lieu

Mileage policy

Death in service

Bike to work

Employee assistance programme

Job summary

ALONE is seeking a Volunteer Support Officer in Dublin South to recruit, train and support volunteers delivering Befriending and Support services for older people. The role is field-based with travel across Dublin South.

You will build a strong volunteer network, onboard and guide volunteers, and collaborate with the service team to place volunteers with clients in a timely manner. A full-time 35-hour week and driving licence are essential.

Qualifications

• Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.
• Organisational and coordination skills to manage multiple tasks and meet deadlines.
• Experience using CRM systems and digital tools for volunteer management, reporting and communication.
• Background in voluntary, charity, or social care sector desirable.
• Knowledge of safeguarding and best practices including Garda clearance and ethics in volunteer management.
• Excellent interpersonal and communication skills to engage with stakeholders.
• Collaborative team player with strong internal and external relationship building.
• Proactive problem-solver with ability to improve service delivery.
• Strong time management and organisational skills to prioritise workload and meet KPIs.
• A clean full driving licence with own car essential.

Responsibilities

• Lead recruitment, training, vetting, and onboarding of volunteers to build a strong network.
• Provide ongoing guidance, communication, and issue resolution to support volunteers.
• Work with ALONE’s service team to match trained volunteers with older people in a timely manner.
• Promote ALONE’s Befriending and Support services and identify local events to engage volunteers and older people.
• Implement programmes to enhance volunteer engagement and recognise contributions.
• Develop local volunteer leadership initiatives and organise social events to strengthen community connections.
• Support ongoing enhancement of ALONE’s volunteer programme to align with best practices.

Skills

Recruitment experience

Organisational skills

CRM systems

Safeguarding

Interpersonal skills

Team collaboration

Problem solving

Time management

Driver's licence

Tools

CRM tools

Job description

This role is a community based role and will be field based with travel required.

Contract: Full time – Permanent

Location: Dublin South (Rathfarnham, Donnybrook, Stillorgan, Blackrock, Monkstown)

Working Hours: 35 Hours per week 5 over 7 days.

Salary: €37,000

The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.

Responsibilities

Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.

• Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.


• Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.


• Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.


• Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.


• Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.


• Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.


• Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals.

Essential skills & experience

• Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.


• Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.


• Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).


• Background in a similar role within the voluntary, charity, or social care sector is desirable.


• Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.


• Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally


• A collaborative team player who fosters strong internal and external relationships.


• Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.


• Strong time management and organisational skills to prioritise workload and meet KPIs.


• A clean full drivers licence with your own car is essential

Extra Benefits

• Salary€37,000


• 35 Hour week (core hours 9-5)–Full-time employees can enjoy a 35-hour working week.


• Annual Salary Reviews


• Pension scheme available after 6 months service


• Time Off in Lieu


• Income protection after 2 years service


• Long service awards for employees


• MileagePolicy in place for applicable roles


• Death in Service -after 6 months’ probation successfully completed.


• Travel Saver Schemes


• Sick Pay Scheme-after 6 months’ probation successfully completed.


• Bike to Work Scheme


• HSF Partnership


• Horizontal Transfer Opportunities


• Comprehensive Training & Development


• Bespoke Induction Programmes


• Progression Opportunities


• Further Education Opportunities


• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
  
  
  
  • GP telephone Advice
  
  
  • Virtual Doctor
  
  
  • Private Prescription Service
  
  
  • 6 structured Counselling/ Emotional Wellbeing Service
  
  
  • Legal Helpline
  
  

The closing date for applications is Friday, September 11th.

ALONE is an equal opportunities employer.

#SM