Senior Services Lead – Older Adults Support

ALONE; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

35 hour work week

Annual salary reviews

Time off in lieu

Mileage policy

Death in service after probation

Travel saver schemes

Sick pay after probation

Bike to work scheme

Employee assistance programme

Job summary

ALONE, a leading charity in Ireland, is seeking a Services Manager to lead a multifunctional team delivering our support services in Dublin. You will recruit, develop and supervise staff and volunteers to advance ALONE’s mission.

You will drive strategic partnerships with local statutory, community and voluntary groups, ensure service excellence and timely reporting, and inspire high performance within your team to meet ambitious local objectives.

Qualifications

• Degree or significant relevant experience.
• Minimum 3 years proven experience in service operations.
• Minimum 2-year staff management experience.
• Strong interpersonal and communication skills.
• Proactive problem-solver, with ability to improve service delivery.

Responsibilities

• Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.
• Drive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.
• Champion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.
• Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.
• Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.
• Provide impactful reports to funders, stakeholders, and leadership—using data to tell the story and shape the future.
• Inspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.
• Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.
• Additional duties as assigned

Skills

Leadership & people management

Stakeholder engagement

Strategic partnerships

Communication skills

Discretion & confidentiality

Time management

Education

Degree level or equivalent

Job description

ALONE, a leading charity in Ireland, is seeking a Services Manager to lead a multifunctional team delivering our support services in Dublin. You will recruit, develop and supervise staff and volunteers to advance ALONE’s mission.

You will drive strategic partnerships with local statutory, community and voluntary groups, ensure service excellence and timely reporting, and inspire high performance within your team to meet ambitious local objectives.