Support Coordinator

ALONE; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Annual salary reviews

Mileage policy

Sick pay after probation

Bike to work scheme

Comprehensive training & development

Employee assistance programme

Job summary

ALONE is seeking a fully employed Support Coordinator in Ireland to join our team in Rathmines, Terenure and Templeogue. This field-based role requires travel within the community, a full clean driving licence and own car, and a 35-hour week.

You will assess needs, coordinate services, and advocate for older people to improve quality of life. You will work to establish referrals with agencies, manage KPIs, and ensure high-quality service delivery while using technology to support data management

Qualifications

• Demonstrated passion for improving older people's lives.
• Strong problem-solving and needs assessment capabilities.
• Excellent written and verbal communication; partnership-building.
• Proficient with technology and data management for reporting.
• Organised with multitasking ability; detail oriented.
• Self-starter able to work with diverse stakeholders.
• Full clean driving licence and own transport.

Responsibilities

• Provide personalised support coordination and plans addressing challenges.
• Facilitate access to ALONE services and community resources.
• Advocate for older people's needs within health and welfare services.
• Build referral relationships with statutory and non-statutory agencies.
• Develop efficient referral pathways and monitor KPIs.
• Deliver timely service reports and manage program data.
• Oversee technology distribution to enhance wellbeing and safety.
• Maintain records in ALONE's CRM database.

Skills

Communication

Problem-solving

Organization

Attention to detail

Self-starter

Driver's licence

Stakeholder negotiation

Technology fluency

Tools

CRM software

Data management systems

Job description

Contract: Full time - Permanent

Location: Rathmines, Terenure, Templeogue

Working Hours: 35 Hours per week 5 over 7 days.

Salary: €37,000

Drivers license and own car is essential

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.

The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland.

Support Coordinators play a critical role in facilitating practical support and coordinating services for older people to address their challenges effectively. The role focuses on assessing needs, connecting with partners and coordinating services to ensure a comprehensive and targeted approach.

Support Coordinators are field based and travel is required within the community. A clean driver's license and own car is mandatory.

Responsibilities

Support Coordination

• Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
• Provide access to ALONE's services while coordinating and enabling older people to access other services in the community.
• Advocate for older people's needs within health, social care, and welfare services, working to streamline access and enhance service delivery.

Partnership Engagement

• Establish and nurture strong referral relationships with both statutory and non-statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
• Develop and maintain efficient referral pathways for ALONE's Support Coordination services, optimising service coordination.

Performance Management and Reporting

• Adherence to ALONE's Quality management systems and policies, ensuring a consistent and high-quality service delivery approach.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
• Deliver thorough and timely reports on service developments, challenges and achievements.

Technology Integration

• Manage the distribution and installation of technology that enhances older people's well-being and safety.

Data Management

• Maintain records on ALONE's CRM database, capturing essential details to inform service delivery and future strategies.

Essential skills & experience

The successful candidate will be able to demonstrate:

• Demonstrated passion for improving the lives of older people and commitment to ALONE's mission.
• Problem-solving skills, focusing on efficient needs assessment and resource allocation.
• Excellent communication abilities (both written and verbal), fostering partnerships and negotiating effectively with diverse stakeholders.
• Proficiency in utilising technology and data management systems, enhancing service efficiency and reporting accuracy.
• Good organisational and multitasking skills, with a solution-focused approach to complex challenges.
• Keen attention to detail, enabling accurate record-keeping and effective service monitoring.
• Enthusiasm for setting and achieving SMART targets that maximize the positive impact on older individuals.
• Self-starter with a capacity to work well with stakeholders
• Must have full clean driving licence and own transport.

A background in older people-related fields is not required. The key factor is a strong alignment with ALONE's mission and the ability to efficiently coordinate services and address challenges faced by older people.

Extra Benefits

• Salary €37,000 per year
• 35 Hour week (core hours 9-5) - Full-time employees can enjoy a 35-hour working week
• Annual Salary Reviews
• Time Off in Lieu
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months' probation successfully completed
• Travel Saver Schemes
• Sick Pay Scheme - after 6 months' probation successfully completed
• Bike to Work Scheme
• HSF Partnership
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee's.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is Monday September 14th.

ALONE is an equal opportunities employer.

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