VIP Luxury Reservations Specialist

The Westbury; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

30 days holiday

Free meals on duty

Discounted rooms UK/Ireland/USA

50% off food

Great location

In-house training

Rewards program

Cycle to work

Staff events

Job summary

The Westbury Hotel in Dublin is seeking a Room Reservations Agent with at least 2 years in a luxury 5-star environment to join our refined team. You will deliver personalised reservation services, manage bookings in coordination with front office, and showcase exclusive offers to enhance guest experience.

You must communicate fluently with an international clientele, be detail-oriented, and proficient with Opera or similar systems.

Qualifications

• 2+ years of experience in a luxury hotel environment.
• Refined communication skills for an international clientele.
• Experience with hotel reservation systems (Opera) and high attention to detail.
• Passion for luxury service and guest satisfaction.

Responsibilities

• Luxury guest interaction: provide personalised reservation services reflecting 5-star standards.
• Reservations management: coordinate bookings with front office for smooth check-ins.
• Exclusive offers & upsell: present premium room options and tailored packages to maximise revenue.
• VIP service: cater to high-end clientele with discretion and anticipatory service.

Skills

5 Star Hotel Expertise

Exceptional Communication

System Knowledge

Service Excellence

Tools

Opera

Job description

The Westbury Hotel in Dublin is seeking a Room Reservations Agent with at least 2 years in a luxury 5-star environment to join our refined team. You will deliver personalised reservation services, manage bookings in coordination with front office, and showcase exclusive offers to enhance guest experience.

You must communicate fluently with an international clientele, be detail-oriented, and proficient with Opera or similar systems.