Luxury Reservations Agent | Five-Star Guest Experience

Sheen Falls Lodge Limited; Kenmare; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts, including at our '

Employee discounts, including at our_s

Employee recognition awards and days

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work Scheme

Work anniversary acknowledgement and奖励

Job summary

Sheen Falls Lodge in Ireland seeks a Reservations Agent to manage enquiries and bookings, delivering a five-star guest experience from first contact. You will upsell room categories, packages and hotel experiences while maintaining precise reservations in Hotsoft and coordinating with multiple departments.

The ideal candidate has at least one year in a reservations role within a luxury hotel, strong English communication, and a guest-focused approach with excellent organizational skills.

Qualifications

• Minimum of one year's experience in a similar reservations position, preferably within a five-star luxury hotel.
• Excellent spoken and written English with confident telephone and email communication skills.
• Strong organisational skills and exceptional attention to detail.
• Warm, professional and guest-focused approach.
• Strong interpersonal skills and ability to build positive relationships with guests and colleagues.
• Good commercial awareness with the confidence to maximise reservations and revenue.
• Proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Act as first point of contact for guests, offering knowledgeable, personalised assistance with accommodation options, rates, packages and itineraries.
• Manage telephone, email and online reservation enquiries in a professional, efficient and welcoming manner.
• Convert enquiries into confirmed reservations while upselling room categories, packages and experiences.
• Accurately create, amend and maintain reservations in Hotsoft, recording guest preferences and requests.
• Manage room rates and availability across distribution channels using D-Edge Channel Manager.
• Develop knowledge of hotel, dining options, packages and experiences to assist guests during booking.
• Build strong relationships with guests and deliver a highly personalised level of service.
• Collaborate with Front Office, Sales, Revenue, F&B and other departments to ensure a seamless guest journey.
• Maintain high standards of accuracy, confidentiality and attention to detail.
• Represent the standards, values and reputation of Sheen Falls Lodge.

Skills

Hospitality experience

Customer service

English communication

Organisational skills

Interpersonal skills

Commercial awareness

Independent / teamwork capable

Tools

Hotsoft

D-Edge Channel Manager

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM software

Booking platforms

Job description

Sheen Falls Lodge in Ireland seeks a Reservations Agent to manage enquiries and bookings, delivering a five-star guest experience from first contact. You will upsell room categories, packages and hotel experiences while maintaining precise reservations in Hotsoft and coordinating with multiple departments.

The ideal candidate has at least one year in a reservations role within a luxury hotel, strong English communication, and a guest-focused approach with excellent organizational skills.