Boutique Hotel Reservations Specialist

Fleet Street Hotel; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension

Career progression

Employee Assistance Programme

Digital Wellness Programme

Free meals on duty

Discounted room rates

Staff recognition program

Job summary

The Fleet Hotel in Dublin is hiring a Reservations Agent to join its busy front office team. You will oversee day‑to‑day reservations, manage group bookings, and liaise with housekeeping to keep inventory accurate while delivering excellent guest service.

The ideal candidate has at least 1 year in a similar 4‑ or 5‑star hotel role, strong IT skills (Word/Excel), and professional telephone etiquette. A calm, positive attitude and team‑oriented approach are essential.

Qualifications

• A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
• Computer literacy – Word and Excel.
• Proven track record.
• Professional telephone etiquette.
• Good mathematical skills.
• Good organisational skills.
• Strong team player.
• Excellent written and verbal communication.
• Positive, cheerful and courteous demeanour.
• Ability to remain calm under pressure.

Responsibilities

• Organise and manage day-to-day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations with the General Manager & Revenue Manager.
• Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment.
• Review no shows and cancellations and process charges according to the hotel policy.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (day, evening, Saturdays).
• Adhere to Fire and safety regulations and GDPR rules & regulations.
• Be fully conversant on all aspects of HotSoft. Prior knowledge of HotSoft/Opera is advantageous.
• Be aware of all bedrooms & suites, facilities and locations in the Hotel.
• Assist in rate configuration where necessary.
• Work closely with the Front Office Manager and reception team.
• Manage and resolve all guest issues and provide training to new employees on policies and procedures.

Skills

Computer literacy

Communication skills

Organisational skills

Telephone etiquette

Team player

Mathematical skills

Calm under pressure

Tools

HotSoft/Opera

Job description

The Fleet Hotel in Dublin is hiring a Reservations Agent to join its busy front office team. You will oversee day‑to‑day reservations, manage group bookings, and liaise with housekeeping to keep inventory accurate while delivering excellent guest service.

The ideal candidate has at least 1 year in a similar 4‑ or 5‑star hotel role, strong IT skills (Word/Excel), and professional telephone etiquette. A calm, positive attitude and team‑oriented approach are essential.