Luxury Reservations Specialist

The Doyle Collection Ltd.

Dublin

On-site

EUR 32,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

Holiday allowance

Free meals on duty

Room discount

Pension plan

Training & development

Team events

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Job summary

The Westbury Hotel in Dublin is seeking a Room Reservations Agent with strong luxury hospitality experience to join our refined team. You will manage reservations, engage with an international guest base, and upsell premium packages to maximise guest satisfaction.

Key requirements include at least 2 years in a 5 star hotel environment, exceptional communication, and proficiency with Opera reservations software. A dedicated in-house training program supports personal and professional growth.

Qualifications

5 Star Hotel Expertise: A minimum of 2 years experience in a luxury hotel environment is required.
Exceptional communication skills for an international, discerning clientele.
System Knowledge: Opera reservations system to ensure accurate bookings.
Service Excellence: Passion for luxury service and guest satisfaction.

Responsibilities

Luxury Guest Interaction: Provide personalised, seamless reservation services to reflect 5 star standards.
Reservations Management: Coordinate bookings with front office for smooth check-ins.
Exclusive Offers & Upsell: Present premium options and tailored packages to maximise revenue.
VIP Service: Anticipate and meet the needs of high-end clients with discretion.