Reservations Agent

The Doyle Collection Ltd.; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Free meals on duty

Room discount

Pension plan

Training & development

Team events

Cycle to work

Job summary

The Westbury Hotel in Dublin is seeking a Room Reservations Agent with strong luxury hospitality experience to join our refined team. You will manage reservations, engage with an international guest base, and upsell premium packages to maximise guest satisfaction.

Key requirements include at least 2 years in a 5 star hotel environment, exceptional communication, and proficiency with Opera reservations software. A dedicated in-house training program supports personal and professional growth.

Qualifications

• 5 Star Hotel Expertise: A minimum of 2 years experience in a luxury hotel environment is required.
• Exceptional communication skills for an international, discerning clientele.
• System Knowledge: Opera reservations system to ensure accurate bookings.
• Service Excellence: Passion for luxury service and guest satisfaction.

Responsibilities

• Luxury Guest Interaction: Provide personalised, seamless reservation services to reflect 5 star standards.
• Reservations Management: Coordinate bookings with front office for smooth check-ins.
• Exclusive Offers & Upsell: Present premium options and tailored packages to maximise revenue.
• VIP Service: Anticipate and meet the needs of high-end clients with discretion.

Skills

5 Star Hotel Experience

Exceptional Communication

Opera System Knowledge

Guest Service Excellence

Tools

Opera PMS

Job description

levate Your Career at The Westbury Hotel – Room Reservations Agent

Are you passionate about delivering world class service? The Westbury Hotel, a symbol of elegance and luxury, is seeking a Room Reservations Agent with 4 or 5 star hospitality experience to join our team. If you have a keen eye for detail and thrive in a refined environment, this role is your chance to be part of something extraordinary.

Responsibilities

Luxury Guest Interaction: Provide personalised, seamless reservation services, ensuring each guest experience reflects the highest standards of 5 star hospitality.

Reservations Management: Efficiently handle all bookings, coordinating flawlessly with the front office to guarantee smooth check-ins and superior guest experiences.

Exclusive Offers & Upsell: Present premium room options and tailored packages, maximizing guest satisfaction while optimising revenue.

VIP Service: Cater to high-end and VIP clientele with discretion, ensuring their needs are anticipated and met with precision.

Qualifications

5 Star Hotel Expertise: A minimum of 2 years experience in a luxury hotel environment is required, with a deep understanding of the expectations of high-profile guests.

Exceptional Communication: You have refined communication skills, with the ability to engage effortlessly with an international, discerning clientele.

System Knowledge: Experience with hotel reservations systems such as Opera is essential, along with a commitment to detail and accuracy.

Service Excellence: A passion for luxury service and exceeding guest expectations at every step.

The perks of working at The Westbury Hotel

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin’s social and cultural riches. From the moment guests ascend the hotel’s central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.