Unified Communications Engineer/Administrator

FRS Recruitment; Dublin; Hybrid; EUR 35,000 - 48,000; Full time

Job summary

FRS Recruitment is seeking a Junior Unified Communications Support Engineer to join the M365 Implementation Unit in Dublin. The role focuses on Level 2 support and administration of Microsoft Teams and 365, ensuring a stable, secure communications environment.

Responsibilities include incident handling, Teams policy management, and collaboration with IT teams across Entra ID/Azure AD and Exchange Online. Hybrid setup with on-site presence required.

Qualifications

• Minimum 3 years Level 2 ICT Helpdesk/IT Support experience focused on Teams.
• Experience supporting/ administering Teams including policies and apps.
• Working knowledge of MS 365 services and Admin Centre.
• Strong troubleshooting and documentation skills.
• Excellent communication for non-technical users.

Responsibilities

• Provide Level 2 troubleshooting and support for Teams and related services.
• Manage incidents and service requests through to resolution with SLAs.
• Support Teams configuration, users, channels, chats and apps.
• Manage Teams policies, settings and app deployment.
• Monitor and support Entra ID/Azure AD, Exchange Online.
• Maintain documentation and knowledge articles.
• Assist testing and implementation of service changes.
• Collaborate with teams to ensure security and governance.

Skills

Microsoft Teams administration

Level 2 ICT Helpdesk

Troubleshooting

Communication skills

Education

Computing degree (Level 6+)

CompTIA A+ / ITIL V4

Enrolled in ITIL/certs (advantage)

Tools

Microsoft 365 Admin Centre

Entra ID / Azure AD

Exchange Online

Job description

Unified Communications Support Engineer / Administrator - Microsoft Teams

Location: Dublin 8 - Hybrid (minimum 2 days onsite per week)
Contract: 12 months, with potential 12-month extension
Start Date: 9 October 2026
Hours: Monday-Friday, 8 hours per day between 08:00-19:00, with occasional out-of-hours flexibility

We are looking for a Junior Unified Communications Support Engineer / Administrator to join the M365 Implementation Unit within a major public‑sector organisation. The successful candidate will provide Level 2 support and administration across Microsoft Teams and Microsoft 365, helping maintain a stable, secure and effective communications environment.

The Role

You'll be responsible for:

• Providing Level 2 troubleshooting and technical support for Microsoft Teams and related services.
• Managing incidents and service requests through to resolution, ensuring SLA adherence.
• Supporting Teams configuration, administration and troubleshooting, including users, teams, channels, chats and apps.
• Managing Teams policies, settings, memberships and app deployment.
• Supporting Microsoft 365 services including Entra ID (Azure AD), Exchange Online and the Microsoft 365 Admin Centre.
• Monitoring and managing service desk ticket queues and identifying recurring issues for problem management.
• Escalating complex issues to Level 3 teams or Microsoft where appropriate.
• Supporting platform stability, availability, security, patching and updates.
• Maintaining accurate technical documentation and knowledge articles.
• Supporting testing and implementation of service changes.
• Providing coaching, knowledge sharing and training to colleagues, administrators and Teams users.
• Working collaboratively with technical teams and stakeholders to ensure security, compliance and governance across Teams.

What We're Looking For

• A minimum of 3 years' Level 2 ICT Helpdesk/IT Support experience, with a focus on Microsoft Teams administration.
• Practical experience supporting or administering Microsoft Teams, including users, policies, meetings and troubleshooting.
• Working knowledge of Microsoft 365, including Entra ID/Azure AD, Exchange Online and the Microsoft 365 Admin Centre.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to support non-technical users.
• Ability to manage incidents and service requests through to resolution.
• Strong documentation and knowledge-sharing skills.
• Microsoft 365 Certified: Teams Administrator Associate certification (or equivalent).
• A Level 6 or higher qualification in Computing, OR relevant ICT Helpdesk experience combined with recognised industry qualifications such as CompTIA A+ or ITIL V4.
• Full professional proficiency in English.

Desirable: Experience working within structured IT service management, problem and change management environments would be advantageous.

Why Apply?

This is an opportunity to work within a large-scale Microsoft 365 environment, gaining hands‑on experience across Teams administration, support, security, governance and service improvement while working as part of a collaborative technical team.

The role is hybrid in Dublin 8, with a minimum of two days onsite per week, and the successful candidate must be available to commence on 9 October 2026.