IT Support Administrator

STRIVE Search; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

On-site work across multiple Dublin办公室

Career development

Collaborative team environment

Exposure to IT systems

Job summary

STRIVE Search is seeking an experienced IT Support Administrator to join a busy IT team. The role supports employees across multiple Dublin sites, handling desk setups, hardware queries and hands-on troubleshooting.

You will work with Microsoft 365, Azure and SharePoint Online, coordinate installations, maintain documentation and deliver excellent customer service in a fast-paced, collaborative environment. A full driving license and willingness to travel between offices are required.

Qualifications

• Experience delivering IT support to a busy user base.
• Strong customer service and communication skills.
• Comfortable working across multiple sites in a fast-paced environment.

Responsibilities

• Act as the main point of contact for on-site IT and hardware queries.
• Provide IT desk set-ups, hot desk maintenance and onsite technical support.
• Serve as the onsite “smart hands” for the MSP.
• Build relationships with employees through professional communication and customer service.
• Coordinate installation, upgrades and maintenance of IT systems.

Skills

IT support

Customer service

Troubleshooting

Multi-site coordination

Time management

Education

IT qualification or equivalent

Tools

Microsoft 365

Azure

SharePoint Online

Job description

Background

• An exciting opportunity has arisen for an experienced IT Support Administrator to join a leading organisation with a strong presence across Dublin. Reporting to the IT Manager, the successful candidate will join a dedicated IT Support Team and play a key role in supporting employees across multiple sites.

What's on Offer

• 5 days on-site across multiple Dublin offices
• Opportunity to join a growing and collaborative organisation
• Supportive IT team environment
• Exposure to a broad range of IT systems and technologies
• Ongoing professional development and career progression

Key Responsibilities

• Act as the main point of contact for on-site IT and hardware queries.
• Provide IT desk set-ups, hot desk maintenance and general onsite technical support.
• Act as the onsite \"smart hands\" for the managed services provider.
• Build strong relationships with employees through professional communication and excellent customer service.
• Support and enhance users' interaction with the managed services provider.
• Coordinate the installation, upgrades and ongoing maintenance of IT systems.
• Develop and maintain documentation relating to business applications and IT architecture.
• Provide general hands-on IT support, including tasks such as replacing cables and resolving hardware issues.
• Support the wider IT function with ad hoc duties and projects as required.

Key Skills & Experience

• IT qualification or relevant IT support experience.
• Previous experience working in an IT Support role.
• Experience with Microsoft 365 and Azure.
• Experience with SharePoint Online.
• Good understanding of networking and wireless technologies.
• Strong customer service background with excellent communication skills.
• Excellent troubleshooting and problem-solving abilities.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Comfortable working across multiple sites in a fast-paced environment.
• Full, clean driving licence and access to a car.
• Experience supporting users across multiple office locations.
• Experience working with managed service providers.
• Strong hands‑on technical troubleshooting skills.
• Proactive approach to identifying and resolving IT issues.
• Ability to work collaboratively while managing responsibilities independently