Application Support Engineer

Link Personnel Services; Dublin; Hybrid; EUR 39,000 - 65,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare

Hybrid Working (2 days WFH)

Learning & Development

Excellent Career Progression

Job summary

Our client, a leading Irish commercial law firm, is seeking a Modern Workplace & Applications Engineer to join their IT function. The role focuses on Microsoft 365 administration, end-user computing, and application support across a hybrid work environment.

You will optimise the modern workplace stack, support legal applications and document management systems, and contribute to service excellence. Ideal candidates have 3+ years in Modern Workplace roles, strong Microsoft 365 experience

Qualifications

• Minimum of 3 years' experience in Modern Workplace, End User Computing, Desktop Engineering or Applications Support.
• Strong hands-on experience with Microsoft 365 technologies including Teams, Exchange Online, SharePoint Online, OneDrive, Intune, Endpoint Manager and Office apps.
• Experience administering Entra ID and knowledge of Defender security solutions.
• Excellent troubleshooting and problem-solving skills.
• Experience supporting Windows 10/11 environments, including endpoint compliance and device security.
• Experience with legal applications or Document Management Systems is advantageous.

Responsibilities

• Provide Microsoft 365 administration and support across Exchange Online, Teams, SharePoint Online, OneDrive, Office apps, Forms and Power Platform.
• Ensure 365 availability and performance while managing endpoint devices.
• Monitor ticket queues and workload distribution to deliver excellent service.
• Identify opportunities to improve service using Intune, Endpoint Manager, Autopilot and Windows Update for Business.
• Manage deployment, updates and lifecycle of applications across the firm.
• Administer Entra ID and support Zero Trust access controls.
• Support Defender technologies, investigate vulnerabilities and assist with incident response.
• Monitor Digital Experience Insights and related platforms.
• Analyze device health and productivity metrics to drive improvements.
• Provide support for business-critical apps and SaaS platforms and assist with upgrades.
• Support legal applications, document management systems and on-premise tech.
• Collaborate with IT and other departments to deliver high-quality client-focused service.

Skills

Microsoft 365

End User Computing

Troubleshooting

Communication

Team Collaboration

Tools

Intune

Endpoint Manager

Windows Autopilot

Windows Update for Business

PowerShell

Azure Active Directory / Entra ID

Defender security solutions

Job description

Our client, is one of Ireland’s leading commercial law firms, renowned for providing exceptional legal services to a prestigious portfolio of domestic and international clients. Due to continued growth, they are seeking a Modern Workplace & Applications Engineer to join their established IT function.

This is an excellent opportunity for an experienced IT professional with strong Microsoft 365, endpoint management and applications support experience to take responsibility for the day-to-day administration, support and optimisation of the firm’s Modern Workplace technology stack. The successful candidate will work within a collaborative, technology-driven environment, supporting a broad range of Microsoft technologies, legal applications and document management systems while maintaining a strong focus on user experience and service excellence. The role offers a hybrid working model and excellent career development opportunities.

Benefits:

• Bonus
• Pension
• Healthcare
• Hybrid Working (2 days WFH)
• Learning & Development
• Excellent Career Progression

Total Package:

Up to €65k

The Role

• Provide Microsoft 365 administration and support across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Office applications, Microsoft Forms and Power Platform.
• Ensure Microsoft 365 availability, performance and optimisation while administering and maintaining endpoint devices across the organisation.
• Monitor ticket queues, backlog and workload distribution, ensuring excellent service delivery and user support.
• Identify opportunities to improve service effectiveness and resource utilisation using Microsoft Intune, Endpoint Manager, Windows Autopilot and Windows Update for Business.
• Manage application deployment, packaging, updates and lifecycle management across the firm's technology environment.
• Administer Microsoft Entra ID (Azure Active Directory) and support the firm's Zero Trust security model and access control framework.
• Support Microsoft Defender technologies, investigating and remediating endpoint security risks and vulnerabilities while assisting with security incident response activities and preventative measures.
• Monitor and manage Digital Experience Insights (DXI) and Digital Employee Experience platforms.
• Analyse device health, user sentiment, performance metrics and productivity indicators to identify opportunities for improvement.
• Provide support and administration for business-critical applications and SaaS platforms, assisting with upgrades, testing, deployments and user adoption.
• Support legal applications, document management systems and existing on-premise technologies.
• Collaborate closely with the wider IT team and departments across the firm to deliver a high-quality, client-focused service.

The Person:

• A minimum of 3 years' experience in a Modern Workplace, End User Computing, Desktop Engineering or Applications Support role.
• Strong hands-on experience supporting Microsoft 365 technologies, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Intune, Endpoint Manager and Microsoft Office applications.
• Experience administering Microsoft Entra ID, with strong knowledge of Microsoft Defender security solutions.
• Excellent troubleshooting and problem-solving skills.
• Experience supporting Windows 10/11 environments, including endpoint compliance, configuration management and device security.
• Previous experience within a law firm or professional services organisation would be highly advantageous, particularly experience supporting legal applications or Document Management Systems.
• Experience with legal technology platforms and SaaS applications, with knowledge of Microsoft Purview and compliance technologies advantageous.
• Experience with PowerShell scripting, automation and Windows Autopilot deployment.
• Strong knowledge of Active Directory and Group Policy management.
• Understanding of ITIL principles and service management processes.
• Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team while also working independently.
• A strong client-focused approach with a commitment to delivering excellent service.