Helpdesk Support Junior

Test Triangle; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Test Triangle is seeking a Junior Helpdesk Support Engineer to provide Level 2 technical support within the Unified Communications Team in a hybrid Dublin-based environment. The role focuses on mobile voice services and Service Desk operations, with a start date of 9 October 2026.

The ideal candidate will have 3+ years in ICT Helpdesk, NFQ Level 6 in computing, and certifications such as CompTIA A+ or ITIL V4, plus CEFR C2 English.

Qualifications

• It is a mandatory requirement to have at least 3 years in an ICT Helpdesk Support role.
• NFQ Level 6 or higher qualification in computing is required.
• Experience in ICT Helpdesk Support with CompTIA A+ or ITIL V4 is advantageous.
• CEFR C2 proficiency in English is mandatory; fluency will be assessed if no certificate.

Responsibilities

• Troubleshoot and diagnose customer technical issues and provide resolutions.
• Effectively support customers and manage expectations.
• Update and manage the Service Desk management console.
• Provide timely turnaround for service requests and incidents.
• Support colleagues through documentation, coaching and knowledge sharing.

Skills

Customer service

Mobile device support

Technical support

Communication skills

Education

NFQ Level 6 Computing

CompTIA A+

ITIL V4

Tools

Omnissa Workspace One UEM

Samsung Knox

Job description

Location: Dublin 8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite)

Start Date: 9th October 2026

Contract Duration: 12 Months with further extension.

Role Overview

The Client is seeking to recruit Junior Helpdesk Support Engineer to provide Level 2 Technical Support within the Unified Communications Team.

The successful candidates will support the Department's Unified Communications environment, providing technical assistance across:

• Mobile Voice Services
• Service Desk operations

This is an excellent opportunity for a junior IT professional with strong customer service skills and experience supporting mobile technologies.

Mandatory Requirements (Pass / Fail):

Candidates MUST meet ALL of the following:

Experience

• It is a mandatory requirement, that the resources proposed have junior level experience, with a minimum of 3 years’ working in an ICT Helpdesk Support role.

Availability

• Must be available to start from 9th October 2026.

Qualifications

• A qualification at Level 6, or higher, on the National Framework of Qualifications (NFQ) in computing.
• Previous experience in an ICT Helpdesk Support Role and relevant industry recognized qualifications. (Comp TIA A+ or ITIL V4)

English Language Proficiency (MANDATORY):

• CEFR C2 Proficiency/Mastery (or equivalent)
• If there is no certificate, fluency will be assessed at presentation stage

Requirements

The following non-exhaustive list of Key Deliverables are applicable to these roles:

• Troubleshoot/diagnose customer technical issues and offering resolution.
• Effectively support customers.
• Update and Management of Service Desk management console.
• Provide efficient and acceptable turnaround to customers Service Requests and Incidents Reports.
• Support colleagues, and peers including Technical and Customer Services through documentation, coaching and knowledge sharing.
• Excellent communication and interpersonal skills
• To undertake ad hoc tasks from time to time as directed.

The following Experience/Competencies/Skillsets are applicable to this Role.

• Experience working in an ICT helpdesk support role
• Experience of supporting Android (Mobile) OS devices and users
• Certification/Experience of Omnissa Workspace One UEM.
• Certification/Experience of Samsung Knox.