Ukrainian SME - Bilingual Real-Time Ops Coach (Dublin)

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits

Great internal growth

Job summary

TP in Dublin, Ireland is seeking an Operational SME with Ukrainian language skills for a full-time on-site role. The position offers a salary of €44,351 and excellent benefits, with strong internal growth opportunities.

The role focuses on coaching and mentoring agents, ensuring policy compliance, and providing real-time support to achieve quality and efficiency. English and Ukrainian fluency are required, along with prior AP/Operations experience.

Qualifications

• Fluent in Ukrainian and English.
• Minimum 2 years’ operations experience in a BPO/shared services environment.

Responsibilities

• Coach and mentor new hire agents during nesting on the floor.
• Provide real time support by resolving inquiries with high quality, speed, empathy and accuracy.
• Assist in corrective and preventive action plans for performance improvement.
• Stay knowledgeable about Client products and community standards and support policy changes with the training team.
• Demonstrate strong interpersonal, verbal and written communication and empathy.
• Act in the community's best interest to support Client’s mission to ShipLove.
• Investigate and resolve issues reported on Client such as account support requests and abuse reports.
• Enforce Client's Terms of Use and monitor abuse reports on the site.
• Review production jobs within agreed turnaround times and quality standards.

Skills

Fluent Ukrainian

Fluent English

Empathy

Coaching

Job description

TP in Dublin, Ireland is seeking an Operational SME with Ukrainian language skills for a full-time on-site role. The position offers a salary of €44,351 and excellent benefits, with strong internal growth opportunities.

The role focuses on coaching and mentoring agents, ensuring policy compliance, and providing real-time support to achieve quality and efficiency. English and Ukrainian fluency are required, along with prior AP/Operations experience.