Bilingual Ops & Quality Coach (RU/EN) – Dublin

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Job summary

TP in Dublin is hiring an Operational Subject Matter Expert (Russian & English) for a full-time, on-site role. You’ll coach agents in real time, resolve complex issues quickly, and collaborate with Quality, Training and Ops to roll out new policies.

Fluent in Russian and English with 2+ years in a shared services or BPO environment is required. Salary €44,351 plus excellent benefits, with strong growth potential in a fast-paced team.

Qualifications

• Bilingual in Russian and English with strong communication skills.
• 2+ years in a shared services or BPO environment.
• Ability to coach teams and resolve issues rapidly.
• Cultural intuition and smart decision-making in a fast-paced market.

Responsibilities

• On-the-fly coaching: support agents in real-time to boost performance.
• Rapid resolution: investigate reports quickly with accuracy.
• Connect the dots: liaison between Quality, Training and Ops for policy rollout.
• Advocate for users and maintain a positive community focus.

Skills

Coaching

Resolution

Policy liaison

Communication

Job description

TP in Dublin is hiring an Operational Subject Matter Expert (Russian & English) for a full-time, on-site role. You’ll coach agents in real time, resolve complex issues quickly, and collaborate with Quality, Training and Ops to roll out new policies.

Fluent in Russian and English with 2+ years in a shared services or BPO environment is required. Salary €44,351 plus excellent benefits, with strong growth potential in a fast-paced team.