Quality & Policy Expert – Russian Language

Tp-8f723eaf; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

Teleperformance in Dublin is hiring a Quality & Policy Expert – Russian Language. This full-time, on-site role requires fluency in Russian and English and offers a clear path to growth within a fast-paced, multilingual operations environment.

As an Operational Subject Matter Expert, you will coach agents in real time, resolve complex user reports, and help roll out new policies and standards across Quality, Training and Ops.

Qualifications

• Fluent Russian and English language proficiency.
• 2+ years in a shared services or BPO environment.
• Strong cultural intuition and interpersonal skills.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate user reports and escalate issues efficiently.
• Connect the Dots: liaise between Quality, Training and Ops to rollout policies.
• Advocate for Users: act with urgency and accuracy to protect the community.

Skills

Russian language

English language

Job description

Quality & Policy Expert – Russian Language

Company:

Teleperformance

Location:

Dublin

Country:

Ireland

Job Description

Operational Subject Matter Expert (Russian & English)

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move the Needle:

On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.

Rapid Resolution: Investigate user reports and escalate abusive content fast, balancing top-tier accuracy with operational efficiency.

Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.

Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit:

Bilingual Agility: Fluent in Russian and English .

Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.

Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.

Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.

Ready for your next big challenge?

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.