Polish-English Quality & Policy Expert (On-Site Dublin)

Tp-8f723eaf; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

Teleperformance in Dublin seeks an Operational Subject Matter Expert (Polish & English) for a full-time, on-site role. You will coach agents in real-time, resolve issues quickly, and align QA, training, and ops around new policies and standards.

Strong Polish and English skills are essential, with 2+ years in BPO or shared services. You'll be joining a fast-paced team in Ireland, enjoying a clear internal growth path and an environment where no two days are the same, with a competitive salary

Qualifications

• Fluent in Polish and English.
• 2+ years experience in shared services or BPO.
• Strong coaching and communication skills.
• High cultural intuition for market.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents to boost performance.
• Rapid Resolution: investigate user reports and escalate issues with accuracy and speed.
• Connect the Dots: liaison between Quality, Training, and Ops to roll out policies and standards.
• Advocate for Users: act with urgency and fairness in community matters.

Skills

Polish fluency

English fluency

BPO experience

Job description

Teleperformance in Dublin seeks an Operational Subject Matter Expert (Polish & English) for a full-time, on-site role. You will coach agents in real-time, resolve issues quickly, and align QA, training, and ops around new policies and standards.

Strong Polish and English skills are essential, with 2+ years in BPO or shared services. You'll be joining a fast-paced team in Ireland, enjoying a clear internal growth path and an environment where no two days are the same, with a competitive salary