Turkish-Speaking Customer Success Specialist (11-Month)

Coursera Inc.; Dublin; Presencial; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Coursera Inc. in Dublin, Ireland, is seeking a Customer Success Specialist who speaks Turkish for an 11-month fixed-term contract.

You will support Turkish-speaking customers across EMEA, drive adoption, retention, and expansion, and collaborate with Sales, Renewals, Support, and Product teams to resolve issues and improve the platform. The role emphasizes structured engagement, data-driven decision making, and attention to documentation.

Formación

• Full business-level proficiency in Turkish, both written and spoken.
• 1+ year in customer success, account management, sales, or another customer-facing role in SaaS/tech.
• Ability to think critically and solve problems in ambiguous situations.
• Analytical and data-driven mindset with experience using metrics to identify trends and opportunities.
• Clear written and verbal communication, adaptable to different audiences.
• Strong organizational habits and data hygiene.
• Track record of meeting or exceeding customer impact metrics.

Responsabilidades

• Lead engagement sessions connecting customer goals to measurable value and learning outcomes.
• Use insights and usage data to surface risks and guide next steps.
• Collaborate with Sales, Renewals, Support, and other teams to resolve issues and support revenue outcomes.
• Prioritize CTAs, tickets, and assignments with accuracy, speed, and documentation.
• Translate feedback into insights for Product and internal teams to drive improvements.
• Help refine and expand the pooled model by testing processes and sharing observations.

Conocimientos

Turkish fluency

Customer success

Data analytics

Communication

Descripción del empleo

Coursera Inc. in Dublin, Ireland, is seeking a Customer Success Specialist who speaks Turkish for an 11-month fixed-term contract.

You will support Turkish-speaking customers across EMEA, drive adoption, retention, and expansion, and collaborate with Sales, Renewals, Support, and Product teams to resolve issues and improve the platform. The role emphasizes structured engagement, data-driven decision making, and attention to documentation.