Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract

Udemy; Dublin; Remote; EUR 42,000 - 65,000; Full time

Job summary

Coursera + Udemy, now one company, seeks a Customer Success Specialist for Turkish-speaking customers across EMEA on an 11-month fixed-term contract. You will drive value through structured engagement, retention, adoption, and expansion while shaping the evolving service model.

Remote across the EMEA region with cross-functional collaboration. Ideal candidates have 1+ years in customer success or related roles in SaaS/tech, strong analytical abilities, and excellent communication skills in

Qualifications

• Turkish language proficiency is required (written and spoken).
• 1+ year of experience in customer success, account management, sales, or another customer-facing role (SaaS/tech preferred).
• Ability to think critically and guide customers with limited information.
• Analytical, data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Strong written and verbal communication, adaptable to audiences.
• Excellent organizational habits and data hygiene in documentation.

Responsibilities

• Lead engagement sessions connecting customer goals to measurable value and learning outcomes.
• Use insights and usage patterns to surface risks and opportunities and guide next steps.
• Collaborate with Sales, Renewals, Support and other teams to resolve issues and support revenue outcomes.
• Manage queue of CTAs, tickets, and assignments with accuracy and speed.
• Translate customer feedback into insights for Product and internal teams.
• Contribute to scalable playbooks by testing new processes and sharing observations.

Skills

Turkish language

Customer success experience

Analytical mindset

Clear communication

Tools

CRM software

Data analytics tools

Job description

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape What Comes Next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About This Role

This is an 11-month fixed-term contract role supporting our Turkish-speaking customers across EMEA. As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.

About Your Skills

Customer Success Management

Core framework for ensuring customers achieve desired outcomes and reach learning goals.

Customer Engagement

Conducting structured engagement sessions and proactive outreach to foster long-term relationships.

Customer Retentions

Maintaining relationships and supporting key retention outcomes through value-driven conversations.

What You’ll Be Doing

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
• Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
• Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Qualifications

• Full business-level proficiency in Turkish, both written and spoken.
• Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
• Track record of meeting or exceeding customer impact metrics with a results-oriented approach.

Posting Date

Posting Date: October 24, 2026

Application Window: October 24 - November 10, 2026

We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].