Customer Success Specialist (Turkish Speaking) - 11-Month Fixed-Term Contract

sourcingcour; Dublin; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Coursera + Udemy seeks a Turkish-speaking Customer Success Specialist to support our EMEA customers on a fixed-term, 11-month contract. You will drive engagement sessions, leverage analytics to detect risks, and collaborate across Sales, Renewals, and Support to maximize retention and expansion.

You will work with Turkish-speaking clients, translating feedback into product insights and contributing to scalable processes within the pooled model.

Qualifications

• Fluent Turkish (written and spoken) required.
• 1+ year in customer success, account management, sales, or another customer-facing role.
• Strong analytical mindset with ability to use metrics to identify trends and opportunities.

Responsabilités

• Lead engagement sessions linking customer goals to measurable value.
• Use insights and usage data to surface risks and opportunities.
• Collaborate with Sales, Renewals, Support and other teams to align on outcomes.
• Prioritize and manage CTAs, tickets, and documentation with accuracy.
• Translate customer feedback into actionable insights for Product and internal teams.
• Help refine the pooled model by testing processes and sharing observations.

Connaissances

Turkish language

Customer success

Account management

Problem solving

Analytical thinking

Communication skills

Data-driven

Documentation

Description du poste

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills-and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role:

This is an 11-month fixed-term contract role supporting our Turkish-speaking customers across EMEA. As a Customer Success Specialist in our Pooled Customer Success EMEA team, you’ll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You’ll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you’ll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You’ll gain exposure to organisations across EMEA and influence customer impact at scale.

About your skills:

• Customer Success Management – Core framework for ensuring customers achieve desired outcomes and reach learning goals.
• Customer Engagement – Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
• Customer Retentions – Maintaining relationships and supporting key retention outcomes through value-driven conversations.

What you’ll be doing:

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
• Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
• Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Qualifications:

• Full business-level proficiency in Turkish, both written and spoken.
• Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
• Track record of meeting or exceeding customer impact metrics with a results-oriented approach.

Posting Date

Posting Date: October 24, 2026

Application Window: October 24 - November 10, 2026. We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [e-mail].