Trusted ERP & CRM Account Manager — Hybrid (On-site)

TI Ireland; Dublin; Hybrid; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Company events

On-site parking

Work from home

Job summary

TI Ireland is seeking an experienced Technology Account Manager to manage an existing portfolio of clients from our Citywest base. You will act as a trusted advisor, identify opportunities for service expansions, and ensure customer success through collaboration with consultants and support teams.

The role emphasizes relationship-building, commercial awareness, and the ability to align technology investments with business goals within ERP/CRM ecosystems.

Qualifications

• Experience building and maintaining long-term client relationships.
• Ability to identify opportunities for additional services and solutions.
• Strong understanding of ERP/CRM software and business processes.

Responsibilities

• Manage and develop relationships with an existing portfolio of clients
• Act as a trusted advisor and single point of contact for customer accounts
• Conduct regular client reviews to understand business needs and ensure satisfaction
• Identify opportunities for additional services, upgrades, and consultancy support
• Coordinate with consultants and support teams to resolve client issues
• Maintain accurate account records in CRM and contribute to process improvements

Skills

Relationship building

Stakeholder management

Commercial awareness

Communication skills

Presentation skills

Business-IT alignment

Problem solving

Multi-client management

Tools

Odoo

Dynamics 365

SAP Business One

Sage

NetSuite

CRM platforms

Job description

TI Ireland is seeking an experienced Technology Account Manager to manage an existing portfolio of clients from our Citywest base. You will act as a trusted advisor, identify opportunities for service expansions, and ensure customer success through collaboration with consultants and support teams.

The role emphasizes relationship-building, commercial awareness, and the ability to align technology investments with business goals within ERP/CRM ecosystems.