Client Account Manager

i-Recruit; Carlow; On-site; EUR 40,000 - 60,000; Full time

Job summary

A respected IT Managed Service Provider in Ireland seeks a confident Client Account Manager. The role involves building long-term relationships with business clients, managing renewals, and supporting business development. Candidates should have experience in account management or a B2B client-facing role and possess strong communication skills. This office-based position emphasizes commercial awareness and collaborative engagement across teams.

Qualifications

• Prior experience in account management, customer success, or B2B client-facing roles.
• Familiarity with IT service environments is preferable but not essential.
• Strong communication and interpersonal skills.

Responsibilities

• Build long-term, positive relationships with business clients.
• Track and manage renewals to avoid service lapses.
• Act as a liaison between clients and the engineering team.

Skills

Account management experience

Strong communication skills

Interpersonal skills

Organizational discipline

Commercial awareness

Job description

Our client is a long-established, friendly, and respected IT Managed Service Provider (MSP) based in the South East of Ireland. They look after everything from servers and PCs to cloud-based applications for a wide range of local businesses. They are now seeking a confident, relationship-focused Client Account Manager to support and lead their client relationship and account management function. This is a full-time, permanent, office-based role - ideal for someone who is commercially aware, values long-term client relationships, and is comfortable working in a tech-driven environment.

The Opportunity

This role is about building trust with business clients, helping them get value from the company’s services, and ensuring the day-to-day commercial side of the relationship runs smoothly. The successful candidate will start by supporting senior staff and gradually take full ownership of a portfolio of client accounts.

Initial focus

• Reconnect with less active or lapped clients
• Follow up on inbound leads from the website, referrals, and events
• Assist with quote preparation, licensing renewals (e.g. Microsoft 365), and general proposal support
• Develop relationships with existing clients

Longer-term goals

• Take full responsibility for a defined client portfolio
• Act as the main point of contact for renewals, project coordination, and commercial discussions
• Serve as the client’s internal advocate, escalating issues and ensuring service standards
• Support business development via cross-selling and handling warm inbound leads

Key Responsibilities

Client Management

• Build long-term, positive relationships with business clients across different industries
• Maintain high-level understanding of each client’s environment and recurring needs
• Track and manage renewals to avoid service lapses
• Identify and escalate any service delivery concerns

Communication & Coordination

• Act as a liaison between clients and the engineering team, adding clarity and value
• Book in project work, gather and confirm requirements, and manage client expectations
• Communicate clearly - especially when managing issues or delays

Sales Support, Business Development and Growth

• Follow up on inbound leads and referrals
• Assist with proposal writing and presenting service options
• Identify and suggest additional services (e.g. backup, VoIP, Microsoft 365, cybersecurity) based on client needs

Admin & CRM Discipline

• Log all client-related activity in the CRM (Autotask)
• Maintain accurate records of quotes, renewals, and follow-ups
• Ensure all relevant information is visible to the wider team

Skills & Experience Required

• Prior experience in account management, customer success, or B2B client-facing roles
• Familiarity with IT service environments is preferable but not essential (cloud, VoIP, Microsoft 365, cybersecurity)
• Strong communication and interpersonal skills
• Comfortable engaging in commercial conversations with business clients
• Good organisational discipline and follow-up habits
• Tech-aware and eager to learn - no deep technical knowledge required

Suitable candidates will be calm under pressure, commercially aware, and confident engaging with business owners and managers. They’ll take responsibility without needing close supervision, stay organised, and work well across teams. The ability to learn fast, think clearly, and maintain long-term client relationships will be key to success.