Travel Claims Specialist (Hybrid Dublin)

Sedgwick Claims Management Services Ltd; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dubl

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick is seeking a Travel Claims Assessor in Dublin, Hybrid. You will manage a portfolio of travel claims from assessment to resolution, interpreting policy wording and ensuring decisions align with terms and service levels.

You will maintain records, process payments, and refer complex cases as needed, while communicating clearly with customers throughout the process. The role requires travel insurance and claims knowledge, strong analytical skills, attention to detail, and excellent

Qualifications

• Travel insurance knowledge: A good understanding of travel insurance products and policy wordings, with the ability to interpret and apply policy terms accurately.
• Claims knowledge: A good understanding of the claims lifecycle and how claims progress from initial notification through to resolution.
• Analytical skills: Strong analytical and numeracy skills, with the confidence to review information and make well-informed decisions.
• Attention to detail: A highly accurate and thorough approach, ensuring claim information and decisions are recorded correctly.
• Digital skills: Confident using Microsoft Word and Excel, with the ability to learn and navigate claims management systems.
• Communication: Excellent verbal and written communication skills, with the ability to communicate clearly and empathetically with customers and colleagues.

Responsibilities

• Review and assess travel claims from notification through resolution.
• Interpret policy terms and apply guidelines to each claim.
• Maintain accurate claim records and process payments promptly.
• Identify cases requiring referral, potential fraud, recoveries or complaints.
• Communicate clearly with customers and colleagues throughout the process.

Skills

Travel insurance knowledge

Claims knowledge

Analytical skills

Attention to detail

Digital skills

Communication

Initiative

Organisation

Tools

Microsoft Word

Excel

Job description

Sedgwick is seeking a Travel Claims Assessor in Dublin, Hybrid. You will manage a portfolio of travel claims from assessment to resolution, interpreting policy wording and ensuring decisions align with terms and service levels.

You will maintain records, process payments, and refer complex cases as needed, while communicating clearly with customers throughout the process. The role requires travel insurance and claims knowledge, strong analytical skills, attention to detail, and excellent