Hybrid Claims Recovery Specialist

Intact Insurance (previously RSA); Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Training in Dublin office (Dundrum)

Progression on APA & CIP

Job summary

Intact Insurance Ireland is hiring for several Customer Claims Recovery Handler roles in Dublin. The role supports reviewing and progressing motor damage claims with empathy, phone updates, and collaboration with service providers.

Training takes place in the Dublin office in Dundrum, with hybrid option after training; APA/CIP qualification path offered and progression rewards.

Join a team focused on fair investigation, high service standards, and recovery of outlays.

Qualifications

• APA qualification in progress (preferred)
• 1–2 years' experience in motor damage claims (preferred)
• Strong customer service skills
• Confident, enthusiastic and professional phone manner
• Ability to communicate with customers over the phone and multitask
• Ability to work independently to meet targets

Responsibilities

• Reviewing and assessing claims
• Empathetic customer interactions
• Take claim notifications by phone and provide updates
• Progress claims to settlement and pursue recovery of outlay
• Coordinate with service providers for fair investigations and repairs
• Support more experienced colleagues on complex cases
• Maintain high standards of quality and continuous improvement

Job description

Intact Insurance Ireland is hiring for several Customer Claims Recovery Handler roles in Dublin. The role supports reviewing and progressing motor damage claims with empathy, phone updates, and collaboration with service providers.

Training takes place in the Dublin office in Dundrum, with hybrid option after training; APA/CIP qualification path offered and progression rewards.

Join a team focused on fair investigation, high service standards, and recovery of outlays.