Dental Insurance Claims Advisor

Collinson Group; Ireland; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Priority Pass Membership

Workplace Pension Scheme

VHI Healthcare Membership

Group Life Assurance (4× annual salary

Cycle to Work Scheme

Length of Service Awards

Vision Care Allowance

Free onsite parking

Job summary

Collinson Group is a global loyalty and benefits company seeking a Customer Service Advisor in Ireland to handle multi-channel customer interactions with empathy and efficiency. You will resolve queries, log activity in CRM, and work to SLAs while maintaining high engagement standards.

The role emphasizes accuracy, proactive problem solving, and collaboration within a regulated environment, with a focus on quality service delivery and continuous improvement.

Qualifications

• Experience in a customer-facing role, preferably in a contact centre or service environment.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional under pressure.
• Proficient in using CRM systems and Microsoft Office tools.

Responsibilities

• Handle inbound and outbound customer interactions across voice, email, and digital channels.
• Resolve customer queries and complaints effectively, ensuring first-contact resolution where possible.
• Deliver claim outcomes through clear, empathetic conversations, guided by principles (or scripts dependant on local law).
• Accurately log and update customer interactions in the CRM system.
• Follow standard operating procedures and adhere to regulatory and compliance requirements.
• Escalate complex or sensitive issues to the Front Office Team Leader or appropriate referral point.
• Meet or exceed individual performance targets including quality, productivity, and customer satisfaction.
• Participate in regular coaching, training, and team meetings to support personal and team development.
• Contribute to a positive, inclusive, and collaborative team environment.
• Identify and suggest opportunities for process improvements or service enhancements.

Skills

Customer service

Written & Verbal communication

Calm under pressure

Attention to detail

Time management

Empathy

Tools

CRM systems

Microsoft Office

Job description

Collinson Group is a global loyalty and benefits company seeking a Customer Service Advisor in Ireland to handle multi-channel customer interactions with empathy and efficiency. You will resolve queries, log activity in CRM, and work to SLAs while maintaining high engagement standards.

The role emphasizes accuracy, proactive problem solving, and collaboration within a regulated environment, with a focus on quality service delivery and continuous improvement.