Travel Claims Assessor

Sedgwick; Ireland; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (D4)

Discounted onsite Montessori (D4)

Employee Assistance Programme

Life Cover

PHI - Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Travel Claims Assessor based in Dublin, in a hybrid role. You will manage a portfolio of travel claims from assessment to resolution, interpreting policy wordings and ensuring fair, timely outcomes while upholding service standards.

You will review claim details, maintain records, process payments, and refer cases as needed. Collaboration with colleagues and continuous improvement are encouraged.

Qualifications

• Travel insurance knowledge: interpret policy wordings and apply terms accurately.

Responsibilities

• Manage your own portfolio of travel claims from assessment through to resolution.
• Interpret policy wording and make informed decisions within claims handling authority.
• Maintain accurate claim records and process payments promptly.
• Identify cases that require referral (fraud, recoveries or complaints).
• Communicate clearly with customers and colleagues throughout the process.
• Prioritise workload to ensure claims progress efficiently and meet service levels.

Skills

Travel insurance knowledge

Claims lifecycle

Analytical skills

Attention to detail

Digital skills

Communication

Initiative

Organisation

Tools

Microsoft Word

Excel

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Travel Claims Assessor

Job Location: Dublin, Hybrid

Job Type: Permanent, full time

Remuneration: Competitive salary taking into account skills, experience and qualifications

Make a difference to customers by turning complex travel claims into clear, fair and timely outcomes.

As a Travel Claims Assessor, you'll play an important role in supporting customers when their travel plans haven't gone as expected. You'll manage your own portfolio of travel claims from assessment through to resolution, providing a professional, efficient and empathetic service while ensuring each claim is handled accurately and in line with policy terms, regulatory requirements and agreed service levels.

You’ll review the circumstances of each claim, interpret policy wording and make informed decisions within your claims handling authority. This will include maintaining accurate claim records, processing payments promptly and identifying cases that require referral, including potential fraud, recoveries or complaints. Clear communication will be key, as you’ll keep customers informed throughout the process and explain decisions in a straightforward and supportive way.

Working as part of a collaborative team, you’ll manage and prioritise your workload to make sure claims progress efficiently and service standards are consistently met. You’ll also have the opportunity to share your technical knowledge with colleagues, support their development and contribute ideas that could improve the way we work and the service we provide to both customers and clients.

The skills you will have when you apply:

• Travel insurance knowledge: A good understanding of travel insurance products and policy wordings, with the ability to interpret and apply policy terms accurately.
• Claims knowledge: A good understanding of the claims lifecycle and how claims progress from initial notification through to resolution.
• Analytical skills: Strong analytical and numeracy skills, with the confidence to review information and make well-informed decisions.
• Attention to detail: A highly accurate and thorough approach, ensuring claim information and decisions are recorded correctly.
• Digital skills: Confident using Microsoft Word and Excel, with the ability to learn and navigate claims management systems.
• Communication: Excellent verbal and written communication skills, with the ability to communicate clearly and empathetically with customers and colleagues.
• Initiative: Able to work independently, manage your own workload and take a proactive approach to resolving issues and identifying improvements.
• Organisation: Strong organisational and prioritisation skills, with the ability to manage multiple claims while working to agreed service levels.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP - Employee Assistance Programme
• Life Cover
• PHI - Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's an opportunity to build a rewarding career in claims.

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including support towards professional qualifications and ongoing career development. You'll join a collaborative team that values innovation, customer service and continuous improvement, where every role contributes to our purpose of caring for people and helping businesses recover.

Next steps

We welcome applications from people of all backgrounds and experiences, including those returning to work or looking for a new career opportunity.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classif