PA & Travel Claims Specialist (Hybrid)

Sedgwick; Dublin; Hybrid; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days’ annual leave

Bike to Work Scheme

TaxSaver Travel Scheme

Discounted onsite Gym Membership

Discounted onsite Montessori

Employee Assistance Programme

Life Cover

Permanent Health Insurance

Professional and personal development

Job summary

Sedgwick is seeking a Personal Accident & Travel Claims Handler in Dublin, operating in a hybrid role. You will manage a diverse caseload from notification to settlement, interpreting policy wordings and ensuring fair decisions while maintaining accurate records and timely payments.

The position emphasises strong attention to detail, analytical thinking, and excellent communication with claimants, brokers and internal teams. A supportive environment fosters learning and professional growth.

Qualifications

• APA qualification with technical knowledge to support effective claims handling.
• Good understanding of insurance products and policy wordings.
• Good understanding of the full claims lifecycle from notification to settlement.
• Strong analytical ability and numeracy to support accurate claims decisions.
• Thorough, accurate approach with high-quality records and documentation.
• IT literate with experience of Word, Excel and Notes.
• Excellent communication and interpersonal skills for customers, brokers and colleagues.
• Able to work independently with initiative and ownership over workload.

Responsibilities

• Manage a varied caseload from initial notification through to settlement.
• Keep cases progressing within agreed service levels with accurate records.
• Review evidence and interpret policy wordings to make fair decisions.
• Identify cases needing referral, escalation, or fraud checks.
• Communicate effectively with claimants, brokers and internal teams throughout the process.

Skills

APA qualification

Insurance knowledge

Claims knowledge

Analytical & numeracy skills

Attention to detail

IT skills (Word, Excel, Notes)

Communication skills

Initiative & independence

Tools

Word

Excel

Notes

Job description

Sedgwick is seeking a Personal Accident & Travel Claims Handler in Dublin, operating in a hybrid role. You will manage a diverse caseload from notification to settlement, interpreting policy wordings and ensuring fair decisions while maintaining accurate records and timely payments.

The position emphasises strong attention to detail, analytical thinking, and excellent communication with claimants, brokers and internal teams. A supportive environment fosters learning and professional growth.