Transfer Agency Associate: Client Service & Growth

State Street Corporation; Kilkenny; On-site; EUR 38,000 - 58,000; Full time

Job summary

State Street Corporation in Ireland is seeking a detail-focused administrative professional to support Transfer Agency operations. You will handle complex calls, assist in training, and ensure client deadlines are met with accuracy.

You will develop expertise in Dealing Services and Fund Setup processes, maintain strong internal networks, and contribute to process improvements while delivering high-quality client service daily.

Qualifications

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business.
• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.
• Strong written & verbal communication skills.
• Excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
• Assist in the delivery of on-the-job training and development of other associates.
• Ensure business standards and client deadlines are met on a consistent basis.
• Escalate client issues where necessary.
• Adhere to procedures in relation to all tasks.
• Administration of new Clients funds and shareclasses.
• Identify process efficiencies in the course of their daily work and propose to line managers.
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems, particularly within Dealing Services and the Fund Setup team.
• Gain broad expertise on company products.
• Build and maintain internal network of contacts.
• Display thorough understanding of the following tasks.
• Administration of Clients correspondence.
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management.

Skills

Administrative support

Written communication

Verbal communication

Organizational skills

Planning and coordination

Time management

Education

Detailed understanding of Transfer Agency procedures

Excellent administrative and business support skills

MS Office (Word, Excel, PowerPoint)

Strong written & verbal communication

Ability to work under tight deadlines

Independent and team work

Tools

MS Office

Job description

State Street Corporation in Ireland is seeking a detail-focused administrative professional to support Transfer Agency operations. You will handle complex calls, assist in training, and ensure client deadlines are met with accuracy.

You will develop expertise in Dealing Services and Fund Setup processes, maintain strong internal networks, and contribute to process improvements while delivering high-quality client service daily.