Transfer Agency, Associate 2

State Street Corporation; Kilkenny; On-site; EUR 38,000 - 58,000; Full time

Job summary

State Street Corporation in Ireland is seeking a detail-focused administrative professional to support Transfer Agency operations. You will handle complex calls, assist in training, and ensure client deadlines are met with accuracy.

You will develop expertise in Dealing Services and Fund Setup processes, maintain strong internal networks, and contribute to process improvements while delivering high-quality client service daily.

Qualifications

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business.
• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.
• Strong written & verbal communication skills.
• Excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
• Assist in the delivery of on-the-job training and development of other associates.
• Ensure business standards and client deadlines are met on a consistent basis.
• Escalate client issues where necessary.
• Adhere to procedures in relation to all tasks.
• Administration of new Clients funds and shareclasses.
• Identify process efficiencies in the course of their daily work and propose to line managers.
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems, particularly within Dealing Services and the Fund Setup team.
• Gain broad expertise on company products.
• Build and maintain internal network of contacts.
• Display thorough understanding of the following tasks.
• Administration of Clients correspondence.
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management.

Skills

Administrative support

Written communication

Verbal communication

Organizational skills

Planning and coordination

Time management

Education

Detailed understanding of Transfer Agency procedures

Excellent administrative and business support skills

MS Office (Word, Excel, PowerPoint)

Strong written & verbal communication

Ability to work under tight deadlines

Independent and team work

Tools

MS Office

Job description

Who we are looking for:

Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Why this role is important to us:

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.


• Assist in the delivery of on-the-job training and development of other associates.


• Ensure business standards and client deadlines are met on a consistent basis.


• Escalate client issues where necessary.


• Adhere to procedures in relation to all tasks.


• Administration of new Clients funds and shareclasses.


• Identify process efficiencies in the course of their daily work and propose to line managers.


• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems, particularly within Dealing Services and the Fund Setup team.


• Gain broad expertise on company products.


• Build and maintain internal network of contacts.


• Display thorough understanding of the following tasks.


• Administration of Clients correspondence.


• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management.

What we value:

• Act as an effective team player & deputies for immediate supervisor when appropriate.


• Show organization skills for oneself and others.


• Display effective team focus by assisting colleagues in their daily routine.


• Positively influencing team morale in order to achieve set standards and goals.


• Show willingness to assume additional tasks in order to share workload within team/department.


• Maintaining a “can do” attitude.


• To exercise due care and diligence, ensuring the areas the role is responsible for are organized and controlled.


• To comply with the regulatory regimes in which State Street operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

Education & Preferred Qualifications:

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business.


• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.


• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint.


• Strong written & verbal communication skills.


• Excellent organizational, planning and co-ordination skills.


• Ability to work accurately to tight deadlines.


• Proactive and able to work independently and as part of a team.

About State Street:

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

• you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers