Telesales & Accounts Growth Specialist

Sigmar Recruitment; Cork; On-site; EUR 30,000 - 35,000; Full time

Job summary

Sigmar Recruitment is seeking a Sales Executive for telesales and sales administration in Ireland. The role focuses on handling inbound inquiries, processing orders, supporting existing accounts, and coordinating with internal teams to ensure smooth delivery and customer satisfaction.

You will build and manage relationships, chase payments where needed, and contribute to revenue growth while balancing operations and customer service.

Qualifications

• Previous experience in a customer-facing, telesales, sales administration, account management or customer service role.
• Confident and professional communication, especially by phone and email.
• Strong organisation and attention to detail, with ability to manage multiple priorities.
• Proactive, practical and solutions-focused approach to customer queries and operational challenges.
• Comfort discussing overdue payments and handling difficult conversations professionally.
• Commercial awareness and understanding of customer retention, sales and cash collection.
• Experience with CRM/order management or business systems is advantageous.

Responsibilities

• Answer inbound calls and respond to customer enquiries by phone, email and other channels.
• Handle customer queries, invoice requests, pricing enquiries and order-related questions.
• Prepare quotations, process customer orders and ensure requirements are followed through to completion.
• Manage a portfolio of existing customer accounts and act as a key point of contact.
• Build strong customer relationships and identify opportunities to retain, develop and grow accounts.
• Coordinate with sales, operations, drivers and delivery teams regarding schedules and changes.
• Keep customers informed of delivery arrangements, delays or changes.
• Resolve customer and operational issues quickly and professionally.
• Monitor customer accounts and follow up on overdue invoices and balances.
• Make calls and emails to support debt collection while maintaining positive relationships.
• Work with finance and sales to resolve payment discrepancies.
• Follow up on enquiries, quotations and dormant accounts.
• Support outbound sales activity and identify opportunities for upselling and cross-selling.
• Assist Head of Sales with customer reviews, tenders and wider commercial opportunities.

Skills

Customer-facing role

Phone & email communication

Organisational skills

Proactive solutions

Payment discussions

Commercial awareness

CRM experience

Tools

CRM

Order management systems

Business systems

Job description

Sigmar Recruitment is seeking a Sales Executive for telesales and sales administration in Ireland. The role focuses on handling inbound inquiries, processing orders, supporting existing accounts, and coordinating with internal teams to ensure smooth delivery and customer satisfaction.

You will build and manage relationships, chase payments where needed, and contribute to revenue growth while balancing operations and customer service.