Technical Support Engineer 2 – AI Networking

Dell GmbH

Dublin

On-site

EUR 55,000 - 75,000

Full time

14 days+

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Job summary

Dell Technologies is seeking a Technical Support Engineer 2 to join our Dell/Nvidia AI Networking team in Dublin, Ireland. You will tackle enterprise networking issues across Cloud, Datacenter, and Edge environments, collaborating with global customers and internal teams.

The role emphasizes resolving complex problems, documenting findings, and contributing to product quality through bug reporting. A strong networking background and Linux experience are essential for success.

Qualifications

2+ years of experience in datacenter networking and server/storage integration.
Strong networking fundamentals and ability to troubleshoot complex Enterprise scenarios.
Experience with cloud networking, SD-WAN, and Linux-based environments.
Excellent communication and analytical skills for customer-focused support.

Responsibilities

Own enterprise customer-reported issues from intake to resolution with the customer.
Document technical information throughout the lifecycle and communicate progress timely.
Coordinate with internal Engineering and Backline teams during resolutions.
Report bugs to Backline teams to improve HW/SW quality.
Maintain professionalism and drive operational excellence in closures.