Senior Engineer - International Product Support Engineering

Dell GmbH; Cork; On-site; EUR 70,000 - 95,000; Full time

Job summary

Dell Technologies in Cork, Ireland is seeking a Senior Engineer for International Product Support Engineering to investigate and resolve product issues across Enterprise PowerEdge Server and AI portfolios. You will work with Technical Support, Engineering, Quality teams and technology partners to improve quality and customer experience.

As a Senior Engineer, you will lead complex technical investigations, document findings, and communicate results to customers while representing the voice of the

Qualifications

• Entry or professional experience with enterprise hardware, software, or networking.
• Desire to work with Dell customers.
• Experience with networking technologies such as Ethernet, TCP/IP, NC-SI, FC, iSCSI or InfiniBand.

Responsibilities

• Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms with Engineering, Quality, and Support teams.
• Lead and drive resolution of complex technical issues with global Technical Support teams, technology partners, and customers.
• Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
• Characterize, validate, and identify field-reported defects with developers, vendors, and partners.
• Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.

Skills

Enterprise hardware

Networking technologies

Customer service

Education

Electrical Engineering

Computer Engineering

Computer Science

Job description

Senior Engineer (I7) International Product Support Engineering

Perfection is the Dell Technologies standard, but occasionally our products don\'t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our International Product Support team in Cork, Ireland.

As a Senior Engineer, you will be responsible for investigating and resolving product issues across the Enterprise PowerEdge Server and AI portfolio. You will work closely with Technical Support, Engineering, Quality teams, and technology partners to improve product quality, accelerate issue resolution, and enhance the customer experience.

You will:

• Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms in collaboration with Engineering, Quality, and Support teams.
• Lead and drive resolution of complex technical issues with global Technical Support teams, technology partners, and customers.
• Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
• Characterize, validate, and identify field-reported defects while working closely with developers, vendors, and partners.
• Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here\'s what we are looking for with this role:

Essential Requirements

• Entry or Professional experience working with either Enterprise hardware, software, or networking solutions
• Desire to work with Dell customers
• Working experience with networking and communications technologies such as Ethernet, TCP/IP, NC-SI, FC, iSCSI or Infiniband.

Desirable Requirements

• Currently pursuing or having already attained a undergraduate degree or equivalent in Electrical Engineering, Computer Engineering or Computer Science.s