Technical Support Engineer 2

Dell GmbH; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer 2 to join our Dell/Nvidia AI Networking team in Dublin, Ireland. You will tackle enterprise networking issues across Cloud, Datacenter, and Edge environments, collaborating with global customers and internal teams.

The role emphasizes resolving complex problems, documenting findings, and contributing to product quality through bug reporting. A strong networking background and Linux experience are essential for success.

Qualifications

• 2+ years of experience in datacenter networking and server/storage integration.
• Strong networking fundamentals and ability to troubleshoot complex Enterprise scenarios.
• Experience with cloud networking, SD-WAN, and Linux-based environments.
• Excellent communication and analytical skills for customer-focused support.

Responsibilities

• Own enterprise customer-reported issues from intake to resolution with the customer.
• Document technical information throughout the lifecycle and communicate progress timely.
• Coordinate with internal Engineering and Backline teams during resolutions.
• Report bugs to Backline teams to improve HW/SW quality.
• Maintain professionalism and drive operational excellence in closures.

Skills

Networking fundamentals

Layer 2/Layer 3

Routing & Switching

AAA concepts

Troubleshooting

Linux-based systems

Cloud networking

BGP/VXLAN/EVPN

Tools

Linux

Job description

Technical Support Engineer 2 – Dell/Nvidia AI Networking

Location: Dublin

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 supporting Dell & Nvidia AI Networking in Cherrywood, Ireland.

What you’ll achieve

As a Technical Support Engineer 2, you will be responsible for resolving Dell Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

You will:

• Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
• Comprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• During Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other Lobs etc.
• Contribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)

Essential Requirements

• 2 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment
• Strong understanding of networking fundamentals, including Layer 2 and Layer 3 technologies, routing and switching concepts, authentication and authorization mechanisms (AAA), and common network troubleshooting methodologies.
• Experience supporting modern networking environments, including cloud networking, datacenter architectures, SD-WAN, and Linux-based systems. Familiarity with technologies such as BGP, VXLAN, and EVPN is desirable.
• Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations.

Desirable Requirements

• Experience working in highly technical, highly complex enterprise customer environments
• CCNA/CCNP.
• Experience working in highly technical, highly complex enterprise customer environments
• Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations
• CCNA/CCNP, CCDP/CCDE, JNCP/JNCIE, Dell Proven Professional certifications
• RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.