Networking Support Engineer (Level 2) – Hybrid/Remote

NETGEAR

Cork

Hybrid

EUR 45,000 - 65,000

Full time

10 days ago

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Job summary

NETGEAR Enterprise Support is seeking a Level 2 Technical Support Engineer in Ireland. You will deliver high-quality technical assistance to business customers across a range of networking products, handling moderately complex issues and managing support cases with escalation to L3 when needed.

You will diagnose wired and wireless networking problems, collaborate with internal teams, and ensure clear documentation in internal systems.

Qualifications

Minimum 3+ years in technical support, preferably networking-focused.
Fluency in English plus French or German.
Bachelor's degree in IT, Engineering, or related field (or equivalent hands-on experience).
Solid understanding of wired and wireless networking concepts, protocols and topologies.
Experience with remote diagnostic tools and ticketing systems.
Strong communication and customer-first mindset.

Responsibilities

Provide front-line support via phone, email, and chat for NETGEAR switches, wireless APs, business routers, NAS devices, NETGEAR Insight, and Exium.
Diagnose and resolve moderately complex wired and wireless networking issues using structured troubleshooting methods.
Escalate complex issues to L3 and collaborate to ensure timely resolution.
Manage a queue of support tickets and document steps, findings, and resolutions clearly.
Meet/exceed targets for customer satisfaction, productivity, and quality; stay current with NETGEAR products and networking concepts.